User Profile
cam_s_hunt
Newbie Caller
Joined 3 years ago
User Widgets
Contribuciones
Re: Netgear Nighthawk M1 (MR1100-100NAS) blocked by TMobile?
TL;DR -The 100GB plan apparently uses unique T-Mobile infrastructure which is incompatible with the 5200. Lesser plans (e.g., 50GB) will work just fine. Apologies for the delay in responding. It took me 1.5 hours and four agents to finally get to the bottom and resolve the problem by converting my account back to a 50GB plan.5Visto0likes0ComentariosRe: Netgear Nighthawk M1 (MR1100-100NAS) blocked by TMobile?
My situation mirrors@evodocwith a few small differences: Purchased a Netgear Nighthawk M5 5200 a little over a month ago. A month ago, at a local T-Mobile store, purchased a pre-paid 50GB plan & SIM. Worked flawlessly. Yesterday went to a (different) T-Mobile store, set up a Small Business account, and purchased (and paid a year upfront!) for a 100GB/month mobile data plan. Upon SIM insertion, identical behavior (e.g.,"Mobile Broadband Disconnected. Your data connection is disconnected", defaulted to AT&T, selection of T-Mobile "doesn't stick", etc.). I've been on the phone with T-Mobile support (and currently am as I type this) for the past 25 minutes. I've had repeat the narrative and supporting details (IMEI, SIM #, etc.) multiple times. Agent is trying very hard (and is impeccably polite), but I know they are flustered and frustrated as well. I will update when I have further information.12Visto2likes0Comentarios