Forum Discussion
Netgear Nighthawk M1 (MR1100-100NAS) blocked by TMobile?
I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new. I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without. My n...
I couldn't find anything that says we block the Netgear Nighthawk M1 or any other mobile hotspot from working on the T-Mobile network. Of course, the normal Bring your own device (BYOD) disclaimer applies; we can't guarantee we can get all devices working, but we definitely want to try our best.
The biggest question I have is what rate plans do you have? They need to be Mobile Hotspot plans to work in a Mobile Hotspot device. If they're plans designed for phones, they won't work.
My situation mirrors @evodoc with a few small differences:
- Purchased a Netgear Nighthawk M5 5200 a little over a month ago.
- A month ago, at a local T-Mobile store, purchased a pre-paid 50GB plan & SIM. Worked flawlessly.
- Yesterday went to a (different) T-Mobile store, set up a Small Business account, and purchased (and paid a year upfront!) for a 100GB/month mobile data plan.
- Upon SIM insertion, identical behavior (e.g., "Mobile Broadband Disconnected. Your data connection is disconnected", defaulted to AT&T, selection of T-Mobile "doesn't stick", etc.).
- I've been on the phone with T-Mobile support (and currently am as I type this) for the past 25 minutes. I've had repeat the narrative and supporting details (IMEI, SIM #, etc.) multiple times.
- Agent is trying very hard (and is impeccably polite), but I know they are flustered and frustrated as well.
I will update when I have further information.
