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chavedang
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Joined 2 years ago
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Re: why does t-mobile have the worst customer service out of the phone companies?
Amanduh72488 wrote: Nes wrote: I've been trying to get in touch with customer service for a whole day! Hands down the shittys service and customer service ever!! And I've had some bad service in my life… Verizon here I come!! Try bbb or fcc. Do not trust the employees or go into the store. They do everything to lie and keep u on as a customer even though service is non existent and they bill you wrong. 100%, they just did this to me to get me to stay. Empty promises, all documented. They even said they see the promises recorded but cannot honor them anymore...32Visto2likes0ComentariosRe: Lied to by 2 customer service agents
Customer service agents lied to me too, at the minimum very deceiving. I contacted about them before about their policies about removing the autopay discount for credit cards. After suggesting I will likely be leaving for another carrier, they said they would grant me an exception, and requested that I stay. Turns out this was declined and they never told me. I received an automatic notification stating my discount was now removed. When I contacted customer service today and explained, they said they do see that prior promise in the chat logs but cannot honor it. I spoke to the customer service agent "Jhonconrad" who was not helpful at all other than confirming their deceitful practices. All they had to say the first time was there will be no exceptions or inform me that it was declined instead of wasting my time. I've already looked at the other major carriers and there are very comparable plans, even cheaper since they offer huge plan credits for bringing over your device, plus credits for autopay WITH credit cards. I will be leaving T-Mobile, kudos toJhonconrad23Visto1like0Comentarios