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Lied to by 2 customer service agents
I called in to ask why my bill was so much higher than what I was promised. The agent just added a payment extension to my account without even asking me, or telling me. My husband was in the hospita...
Customer service agents lied to me too, at the minimum very deceiving. I contacted about them before about their policies about removing the autopay discount for credit cards. After suggesting I will likely be leaving for another carrier, they said they would grant me an exception, and requested that I stay. Turns out this was declined and they never told me. I received an automatic notification stating my discount was now removed. When I contacted customer service today and explained, they said they do see that prior promise in the chat logs but cannot honor it.
I spoke to the customer service agent "Jhonconrad" who was not helpful at all other than confirming their deceitful practices. All they had to say the first time was there will be no exceptions or inform me that it was declined instead of wasting my time. I've already looked at the other major carriers and there are very comparable plans, even cheaper since they offer huge plan credits for bringing over your device, plus credits for autopay WITH credit cards. I will be leaving T-Mobile, kudos to Jhonconrad
