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Cmbmlb4ever
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Joined 4 years ago
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Re: Ring Doorbell 3 cannot connect to my Tmobile 5G hotspot.
I also got my new 5G mifi a few days ago and I had zero issues connecting literally all my devices however when I have tried for two days to connect it to my ring video doorbell 2, chime WiFi extender and stickup cam it's absolutely useless. I have done everything the rest of y'all have done today I spent three hours with zero success. Funny thing is it will connect easily to my actual ring Alarm "base" which shows it's obvious it's working but with so much frustration I have called in to t-mobile support and am waiting for a tech support call. This is super frustrating.14Visto3likes0ComentariosRe: T-Mobile Home Internet LTE Router Connection Issue
Update: I just first of all was given 100% top notch customer service while on the phone with a few different t-mobile experts- so this is the outcome- I was sold the wrong device. Yes, I like y'all were sold the new Mifi 5G PORTABLE hotspot. This hotspot is not set up for security devices I.e the ring products. You must have their "in home internet service" that comes with a free router and unlimited data for 50 dollars and no contract either. I was super lucky they agreed to allow me to return the Mifi Hotspot and they are refunding my 300 dollar out of pocket cost to get this useless Mifi Hotspot. I did just pass the 20 calendar days when they would normally accept the return by three days but they said it was their mistake so I am so sorry to tell everyone there will never be anything done to allow the hotspot to connect to products like our ring. I highly recommend contacting t-mobile and nicely explain the situation and I wish all of you luck!!8Visto1like0ComentariosRe: T-Mobile Home Internet LTE Router Connection Issue
I also cant connect my new 5G mifi to my ring system. It connected to all my other devices no problem but won't connect to the ring devices? I have tried literally every single idea over two days time with zero success. My ring system worked perfectly until I got my new mifi and it's like with all these Otgers having the same issue there should be some kind of help. I have already started the tech service support I got through the first person whom walked me back through all I have already done again and no connection. She has since sent me to the next level tech support which I am waiting on a call in like 2 hours! So frustrating9Visto1like0Comentarios