User Profile
Cpark
Newbie Caller
Joined 3 years ago
User Widgets
Contribuciones
Seven months and still no resolution!
Like many other people have posted, my trade in seems to have disappeared between the USPS station and Assurant. When I began this odyssey, I was initially told they received the phone and it was broken. After about a month of that, suddenly they had never even received it. I have literally spent days on the phone over the last several months trying to get this resolved. Usually the multi hour calls end with a credit to the account for the amount I should be receiving anyway, while they do more "research" . I have been a customer for almost a decade and cannot believe how badly they are handling this. What legitimate company thinks it's okay to drag a customer through something like this? I am beyond frustrated and do not understand why their service has become so terrible.