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cxgarde
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Hello, I wanted to share my experience switching to T-Mobile after being a customer with Verizon for 15 years. I had the itch to depart from Verizon and it's massive bill I paid monthly to them for a single line of service. Like many, money is tight and I wanted to make a change. I did my research and decided to pick TMobile because the coverage has massively improved over the years. Things seemed to be in a positive light for me. I called and spoke to a rep who explained the process and how easy it would be to port my number and get the credit to pay off Verizon and cut the ties for good. They were wrong. I was told I would receive credits for device reimbursement in two ways. Sending in my device (Samsung note 9) would grant one half of the credit via a MasterCard for what the phone is worth ~ 170$. The next credit I would receive the same way via MasterCard for the rest of what I owed on my Verizon device. All that was left was a final monthly payment for my service to Verizon. This was incorrect. TMobile gives you 30 days to submit that final bill for the second credit. I was told to go into a Verizon store and request a final bill statement. After trying to achieve this as I was told, it was not possible. Verizon takes a lengthy amount of time processing this final bill which will be mailed to you to the address on hand. I left with no bill and the only thing I got was anxiety I would be stuck paying off what I thought would be taken care of. Thankfully, I got my final bill around the 25 day mark. I went to the website explained to me after much confusion. I was met with several processing errors for reimbursement. So I called TMobile once again and after a couple of hours on the phone I got to someone who manually did it for me. I was unhappy with the information I was given. I was told I was wrong about switching and how carrier freedom works. News to me... She processed my credit for the second part of the reimbursement and granted me around 50$ less than the original price I was told, I was then told that my credit for trading in my device would be applied to my TMobile bill after 2-3 billing cycles. What the hell? This was definitely not what I was told. Not a great start to my new carrier, now I'm stuck paying off my phone to Verizon anyway minus around 200$~ and waiting months to receive anything else. At this rate I wish I stayed with Verizon paid my phone off and payed 20$ extra than my TMobile bill. Now I'm left with regret and so much to pay for something I thought would be easy. I feel scammed a little for getting credit on your bills in 2 months vs actually being able to pay my phone off to Verizon which is owed now. Thanks a lot, Cole1.3KViews3likes5Comentarios