Forum Discussion
Cambiarse
Hola,
I wanted to share my experience switching to T-Mobile after being a customer with Verizon for 15 years.
I had the itch to depart from Verizon and it's massive bill I paid monthly to them for a single line of service. Like many, money is tight and I wanted to make a change.
I did my research and decided to pick TMobile because the coverage has massively improved over the years. Things seemed to be in a positive light for me. I called and spoke to a rep who explained the process and how easy it would be to port my number and get the credit to pay off Verizon and cut the ties for good. They were wrong.
I was told I would receive credits for device reimbursement in two ways. Sending in my device (Samsung note 9) would grant one half of the credit via a MasterCard for what the phone is worth ~ 170$. The next credit I would receive the same way via MasterCard for the rest of what I owed on my Verizon device. All that was left was a final monthly payment for my service to Verizon. This was incorrect.
TMobile gives you 30 days to submit that final bill for the second credit. I was told to go into a Verizon store and request a final bill statement. After trying to achieve this as I was told, it was not possible. Verizon takes a lengthy amount of time processing this final bill which will be mailed to you to the address on hand. I left with no bill and the only thing I got was anxiety I would be stuck paying off what I thought would be taken care of.
Thankfully, I got my final bill around the 25 day mark. I went to the website explained to me after much confusion. I was met with several processing errors for reimbursement. So I called TMobile once again and after a couple of hours on the phone I got to someone who manually did it for me. I was unhappy with the information I was given.
I was told I was wrong about switching and how carrier freedom works. News to me... She processed my credit for the second part of the reimbursement and granted me around 50$ less than the original price I was told, I was then told that my credit for trading in my device would be applied to my TMobile bill after 2-3 billing cycles. What the hell? This was definitely not what I was told.
Not a great start to my new carrier, now I'm stuck paying off my phone to Verizon anyway minus around 200$~ and waiting months to receive anything else. At this rate I wish I stayed with Verizon paid my phone off and payed 20$ extra than my TMobile bill.
Now I'm left with regret and so much to pay for something I thought would be easy. I feel scammed a little for getting credit on your bills in 2 months vs actually being able to pay my phone off to Verizon which is owed now.
Thanks a lot,
Cole
You are not alone Cole. There seem to be a lot of inconsistencies within T-Mobile's operations. Contacting customer support is virtually pointless because they are either liars or powerless to help. The sad fact is that customer support is the only place you can contact. I have been trying to deal with a bill T-mobile has been sending me for 4 months because of an account they did not close when they were supposed to. Dealing with T-Mobile is a nightmare. That's for sure.
The same thing happened to my partner at a T-Mobile store in Sierra Vista. They stole his phone and lied about it.
I dont know if this will still apply or not. I switched over about 4-5 years ago from Verizon. I was told when shopping that my LG phone from Verizon would be eligible for being paid off at that time as well as my wifes Samsung phone. Once i signed up the sales rep told me that the LG phone was not eligible...he had made a mistake. I asked to talk to the store manager and told him what happened and that that inducement was why I switched. He asked what i wanted him to do. I told him he wanted to help me because otherwise I was going to create lots of problems for them with my law degree and it was going to cost more than the phone credit. He agreed this made sense and agreed to credit my monthly bill for $100 each month for the 4 months it would take to equalize my payoff for the phone at Verizon. I found the store manager had way more flexibility to act than the sales rep and was as a live human more responsive. I might try going into the store you switched at or one near you and ask for the manager and explain the issues. It may get you farther than going online….or maybe not but it might be worth the time to you.
Your story mirrors mine. I also left Verizon after 10 years. It was expensive, spotty while roaming in rural areas and they did nothing to keep my business. I had Tmoblie before and it was fine. I really thought the merger would help. Instead, I have less expensive spotty service in rural areas that is worse than it was 10 years ago. I cannot load maps on the road.I knew that I was not eligible for 5 G here, but our internet is very good. No idea what to do at this point. Anyone have experience with US Cellular?
