User Profile
Cyndie4588
Roaming Rookie
Joined 11 months ago
User Widgets
Contribuciones
Re: DO NOT SWITCH TO T-MOBILE - KEEEP & SWITCH Promotion is a fraudulent misrepresentation.
And nothing has changed. I opened an account in October and I have called multiple times and been told the issue was resolved. Every month my bill has been higher. Finally today I spoke to a Supervisor who said she was sorry but the sales rep lied to me and now I'm stuck with a 2 year contract for an iPhone that I was told was FREE. I'm stunned. I didn't read any reviews prior to opening the account. I will never make that mistake again. Hard lesson learned8Visto1like0ComentariosRe: Lied to about promotion
On October 2 I applied and was approved for a T-Mobile account. I was told that I could keep my number AND I qualified for an iPhone 13 "on us". I have called every time my bill came in and I was being charged for the iPhone. Spoke with 2 supervisors and both said that they had "fixed " the issue and I would not be charged for the phone. The last time I spoke to a supervisor on Dec 19 she assured me that my bill would reflect the change in a day or two. Then she talked me into an Apple Watch, also free. Today my bill is due and it's way more than I was told it would be. I called again and was told "I'm sorry, but they lied to you and there's nothing we can do about it ". I was lied to multiple times and now I'm stuck in a 2 year contract with an iPhone that I'm paying for and I have to just accept that I was lied to. Unbelievable. I will never tell anyone to trust this company. I can't wait for 21 months to go by so I can change to an honest company. AT&T never lied to me. Verizon never lied to me. Don't trust this company!!!!7Visto1like0Comentarios