Forum Discussion

Newbie Caller

3 years ago

Lied to about promotion

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife’s phone. After talking to one of the employees about their cur...

Roaming Rookie

2 years ago

On October 2 I applied and was approved for a T-Mobile account. I was told that I could keep my number AND I qualified for an iPhone 13 "on us". I have called every time my bill came in and I was being charged for the iPhone. Spoke with 2 supervisors and both said that they had "fixed " the issue and I would not be charged for the phone. The last time I spoke to a supervisor on Dec 19 she assured me that my bill would reflect the change in a day or two. Then she talked me into an Apple Watch, also free. Today my bill is due and it's way more than I was told it would be. I called again and was told "I'm sorry, but they lied to you and there's nothing we can do about it ". I was lied to multiple times and now I'm stuck in a 2 year contract with an iPhone that I'm paying for and I have to just accept that I was lied to. Unbelievable. I will never tell anyone to trust this company. I can't wait for 21 months to go by so I can change to an honest company. AT&T never lied to me. Verizon never lied to me. Don't trust this company!!!!

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promotion","id":"message:44961","revisionNum":1,"repliesCount":54,"author":{"__ref":"User:user:49189"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:44961"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44961"},"body@stripHtml({\"truncateLength\":200})":" On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife’s phone. After talking to one of the employees about their cur...","body@stringLength":"1187","rawBody":"

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14. I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then. When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.

Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days. Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.

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On October 2 I applied and was approved for a T-Mobile account. I was told that I could keep my number AND I qualified for an iPhone 13 \"on us\". I have called every time my bill came in and I was being charged for the iPhone. Spoke with 2 supervisors and both said that they had \"fixed \" the issue and I would not be charged for the phone. The last time I spoke to a supervisor on Dec 19 she assured me that my bill would reflect the change in a day or two. Then she talked me into an Apple Watch, also free. Today my bill is due and it's way more than I was told it would be. I called again and was told \"I'm sorry, but they lied to you and there's nothing we can do about it \". I was lied to multiple times and now I'm stuck in a 2 year contract with an iPhone that I'm paying for and I have to just accept that I was lied to. Unbelievable. I will never tell anyone to trust this company. I can't wait for 21 months to go by so I can change to an honest company. AT&T never lied to me. Verizon never lied to me. Don't trust this company!!!!

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