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Denver_Bob
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Phone locked in SOS Mode After Traveling from Denver to Pittsburgh
Upon traveling from Denver to Pittsburgh my iphone 13 Mini would not connect with T-Mobile cell service and was locked in SOS mode the day after arriving, it did work the day of arrival. In 3 visits to T-mobile stores, getting a new sim card and one visit to the Apple Genius Bar no one could solve the problem although finally a technical T-Mobile person said the phone had somehow been put in a blocked status consistent with the phone being reported as lost or stolen. When I asked that it be unblocked, T-Mobile said that wasn't possible. I find that difficult to believe, because I suspect phones are lost or stolen frequently and the found or recovered, so I'm sure there is a mechanism to restore them to normal status. The Apple Store put the new sim card in a different phone and it connected, so it was definitely a phone specific issue. Upon returning to Denver, the phone magically returned to normal. My question therefore is whether or not anyone else has experienced this situation and why T-Mobile would tell me they can't fix that status?333Visto1like5ComentariosRe: iPhone was blacklisted by Verizon and got it removed from the blacklist
Thissituation mirrors mine almost identically, but T-Mobile has yet to tell me who put my phone on the blacklist, and why it somehow returned to working status upon returning to Denver from my trip to Pittsburgh. I still fear that when I travel again the same issue may arise. The other infuriating thing is that T-Mobile only offers to contact you by phone which is impossible if your phone isn't working and you're out of town with no access to another phone. That necessitates going to a T-Mobile store and having to beg them to contact customer service on your behalf after they insist on trying to restore the phone even though you tell them it's been blacklisted.13Visto1like0Comentarios