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desacrasa
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Joined 3 years ago
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Never received device for 5G Home Internet
I placed a order over the weekend and I was expecting to receive my 5G Home Internet router yesterday since it was UPS 2 day shipped. The label was created pretty much instantly and on T-mobiles internal system the item was "shipped" but on UPS tracking it just says the label has been generated. The T-mobile home internet customer rep. sounds like she is from some place in Indonesia or nearby due to the heavy accent. I feel like I'm getting the run around here and I'm already ready to begin hammering these people to cancel the service since I'm already being billed. Has anyone had a similar experince…what the hell is going on here? Who is at fault T-mobile or UPS? This may be all for naught and the device may just magically show up today at my door despite not showing in route on UPS tracking. T-force on Facebook told me this… Me -8:34 AM You sent Home Internet device never shipped and/or received by UPS. Good morning, *! Thank you for taking the time to reach out to T-Mobile's social media team here on Facebook. I'd be more than happy to provide you with updates about your order! I can confirm that the device has left the T-Mobile warehouse and has made it to the UPS distribution center in Kentucky where its journey to you will start! When it arrives, the first thing they'll do is assign it a tracking number, which has already been done: (tracking number here)! Once they've finished processing the package and determined it's route, they'll update the tracking information so you can follow along as it makes its way out to you! I can see that you had the 2-3 business day shipping selected for this order, so I would expect the device will likely arrive very soon after the tracking information updates on the UPS site - if not later today, then likely tomorrow! Me - All UPS tracking says is that a label has been created. Is it possible its still in route? That's absolutely right! Since you opted for a more expedited shipping option, and the tracking updates do have some delay, its possible that the device may arrive before you even notice that the tracking information has been populated! All I can say for sure from my side is that the device has left T-Mobile and was confirmed received at UPS, but based on my experience with these orders, you won't have to wait long. If they are experiencing delays and your device doesn't arrive by this weekend, then be sure to let us know and we can apply a per diem credit towards your account to ensure you aren't paying for service you were unable to use due to shipping delays. If the device NEVER arrives, UPS will let you know that they've lost the package in transit and are unable to locate it. You can take that notice and reach out to us with it were we have a "handset research" process to blacklist the missing device and scrub it from your account so we can send you a replacement without you paying double! ^*