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dewz
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Re: what's up with T-mobile removing autopay discount for credit cards?
I am a long-time (>20 years)T-Mo customer. I contacted T-Mo customer service concerning T-Mo plans to discontinue credit card payment eligibility for their autopay discounts. On seeking more detailed information,I was informed that no one in customer service has information about the specific points being charged by credit card companies, or the financial reasoning behind T-Mobile's scrooge-like behavior. Customer relations could not provide me with any corporate contact information (i.e., email/phone#) and suggested I write a letter to an address they offered. Ironic - an e-communications company, incapable of e-communications. Considering the individual net worth of T-Mobile executives and the company's current profitability:total service revenues increased 3% year-over-year to $15.5 billion, this decision illustrates the hypocrisy of their "customer-obsessed Un-carrier team" marketing. I will not be sharing my bank routing detail with a company that exposed 40 million of its customerfiles that includednames, birthdays and social security numbers. I will be returning to a non-automated, mail-in check process while I peruse alternative cellular and internet service options. Mr. Sievert, you and your executive team can do better!2Visto7likes0Comentarios