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Disappointed_Lo
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Joined 7 months ago
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Disappointed Long Term Customer
T Mobile has truly lost the loyal customer focus they previously had. I've been with this company for over 12 years with a great payment history. I was looking to upgrade my 4 lines. Was told by the first representative that they were going to get me an "Exception Offer" since I was a loyal, long term customer. This was due to me not looking to change my current plan. I was told would receive a call in 5-7 business days. In the 9th business day I reached out and was told that my offer was waiting on the next line approval and I would receive a call in a few days. Received another call saying my offer is moving through the approval process and should be completed in 24-48 hours. I had to go out of town for a business trip, so 5 days later I was reaching out again because no one contacted me. Upon speaking with this representative, I was told that my offer had been denied. I told them that I was told that it was moving through the chain of approvals and was waiting on the last one, now suddenly it was denied with no explanation as to why. They keep pushing a so called deal for me to upgrade my phones by changing my plan, which in the end would end up costing me $120+ more per month. How that is a deal for me, I don't know. It's a deal for them to continuously fatten their pockets. Given the fact that they've had several data breaches over the last couple years and my data has been affected, they need to be add giving as possible. At this point I'm looking for a different carrier, because I don't feel like an appreciated customer. I hope they realize that they will not only lose my 4lines, but I have plenty of family, friends and acquaintances that are feeling the same a myself. They stand to lose at least 50 lines from us alone. That doesn't include the other customers that are fed up with T mobile's bs. Word of mouth spreads fast.