Paying for service and recieving None
I've had TMobile wireless for over a year now and the service is a JOKE. I'm so fed up at this point as you can tell by my username but needed to share my experience with other customers and people considering signing up for TMobile. When I first signed up in store for 2 wireless lines and got the 3rd one free I was under the impression I was making a good decision. The associate had all my information including home address which is also my work address(work from home) and guaranteed that the service in my area would be great. Every single day I get the No Service prompt; 'Emergency calls only', I get dropped calls, I get texts not sent nor received, apps that will not load, internet that will not load. 5G will appear for a brief second before I go to make a call or send a text and then dissappear immediately and change to 4G LTE with 1 or 2 bars. I constantly see the 🚫 symbol stating I have absolutely no service. I play the game of turning my wifi off and back on to maybe get a signal for a brief moment. On the other hand since I started my service I've spent countless hours on the phone with customer care and using the 611 text chatwhen the calls get dropped. It's so fun to go around and around and be told I'll receive a call back from this associate or this supervisor and then revieve nothing. Lies. I went and got the internet service not long after my wireless when I was told it would help boost signal and with my service in general. I had the thing for 9 stupid months or so- on the window sill boosted up to get the best signal of maybe 1 or 2 bars. I got so tired of calling and fighting with customer service and troubleshooting everything with tech support that I gave up for a while. I returned the wifi device only to be charged $200 for a non return fee which they told me I'd have to pay the bill and that it would be refunded to me after andto call my bank...I was told by another associate that they can't refund money and that it would be in the form of a credit and they're not sure why I was told to call my bank to check on it. I was then told by another associate that it was removed after I agreed to pay a certain amount, they said it was considered an unauthorized transaction but somehow it was all 'squared away' and 'no worries'. At this point this past week I've spent 40+ hours between phone calls and messages to find out the following: 1. Service is not fully provided to my address because of a lack of nearby towers. 2. The towers (owned by Verizon and leased by TMobile) were"checked" to see if they're working properly. 3. One specific tech was able to manually connect me to the nearby tower in which I still had no service. 4. All three of my Samsung Galaxy phones work perfectly fine 5. A $50 credit is TMobile's way of resolving my issues; "a $50 credit as atoken of our appreciation for my continued support" Not only do their associates love to hang up or randomly end chats at their time of choosing, they haveadmitted to the faults of the company and it'shorrible service. I actually had one TMobile associate recommend I switch service providers because it won't get any better..TMobilecontinues to want to steal from me via 'theft of services' and have neglected to right the year of not having service and paying +$150/month. I'll be contacting the BBB and wherever else reviews may be left. I'll also finally be switching my service today.
Disappointed Long Term Customer
T Mobile has truly lost the loyal customer focus they previously had. I've been with this company for over 12 years with a great payment history. I was looking to upgrade my 4 lines. Was told by the first representative that they were going to get me an "Exception Offer" since I was a loyal, long term customer. This was due to me not looking to change my current plan. I was told would receive a call in 5-7 business days. In the 9th business day I reached out and was told that my offer was waiting on the next line approval and I would receive a call in a few days. Received another call saying my offer is moving through the approval process and should be completed in 24-48 hours. I had to go out of town for a business trip, so 5 days later I was reaching out again because no one contacted me. Upon speaking with this representative, I was told that my offer had been denied. I told them that I was told that it was moving through the chain of approvals and was waiting on the last one, now suddenly it was denied with no explanation as to why. They keep pushing a so called deal for me to upgrade my phones by changing my plan, which in the end would end up costing me $120+ more per month. How that is a deal for me, I don't know. It's a deal for them to continuously fatten their pockets. Given the fact that they've had several data breaches over the last couple years and my data has been affected, they need to be add giving as possible. At this point I'm looking for a different carrier, because I don't feel like an appreciated customer. I hope they realize that they will not only lose my 4lines, but I have plenty of family, friends and acquaintances that are feeling the same a myself. They stand to lose at least 50 lines from us alone. That doesn't include the other customers that are fed up with T mobile's bs. Word of mouth spreads fast.