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Domsmomma92
Network Novice
Joined 3 years ago
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Unable to complete purchase -
Hello! I am hoping this is a fairly simple fix and possible misunderstanding on my part. I purchased T-Mobile internet about 6 months ago and have had no issues. We recently decided to switch our phone service to T-Mobile due to such high success with the service where we live. When I try to add a new line, or phone rather, it lets me get to the point that I can select if I want to trade in, current number, etc... and I am unable to add it to my cart from there. It gives me an error message in red letters that says something along the lines of sorry, were unable to process your request and wants me to contact customer service to order said phones which is ideally avoidable to avoid activation fees by just DIYing it online like I was told id be able to do. Is this just a mistep on my part? I've checked permissions on acct. settings,similar answered concerns from the forum to no avail, and trying it from different devices and platforms - app, website, via laptop/tablet/phone - you name it...2.3KViews0likes2Comentarios