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dwc
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Joined 7 years ago
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Re: Unable to log into My tmobile
Yes, I've had follow up of "just keep waiting" So really, no follow up. No one seems to have any clue what's going on. The app doesn't work either. Both the website and the app say my phone number isn't a valid Tmobile phone number.... But yet I'm connected to the tmobile network, I can make and receive phone calls, send and receive texts, and use data. I'm just going to consider my service free until someone gets around to fixing whatever they broke on the evening of 01/04, and if someone calls me when my bill becomes past due, I'll happily tell them I'll pay the bill as soon as they get around to making that physically possible. And if they scoff, I have an unlocked phone that I own outright.12Visto0likes0ComentariosRe: Unable to log into My tmobile
No, I still cannot log in. After a few trys with your Twitter support team I got someone that was willing to do more than tell me to keep trying, that I was doing it wrong, or just outright insult me. She said she put in a ticket to tech support, and it could take up to 72 hours for them to get to it. After some googling it seems I'm having a very common issue, but I've yet to find anyone who has been able to get it resolved short of being provisioned s new phone number, or porting the phone number out of tmobile and back. Changing phone numbers isn't really an option these days with nearly everything requiring 2 step authorization.12Visto0likes0ComentariosRe: Unable to log into My tmobile
I work in a call center and can't make personal calls from 7 am to 7 pm. I tired the contacting by Twitter hours ago just wanting a yes or no to if the site was experiencing some issues, but didn't get an answer, just avoidance, canned responses, and insulted. So I just want to know if I'm the only one having issues, or if the site is experiencing issues.16Visto1like0ComentariosUnable to log into My tmobile
I've been trying to log into My Tmobile for 6 hours to pay my bill. If I try to log in with my phone number it said the information is incorrect. If I try to log in with my email address it tells me to enter a phone number to link to my account. If I enter my phone number it tells me that it's incorrect. If I try a password reset it tells me my phone number is incorrect. If I try to set up a new account it tells me my phone number is incorrect. I've had the same phone number for 12 years. I'm able to make and receive calls, send and receive texts, and data is working just fine.Solved13KViews0likes17Comentarios