User Profile
Ediblejesus
Roaming Rookie
Joined 2 years ago
User Widgets
Contribuciones
Re: Log updates
Stronglibra75 wrote: So pretty much what I have gathered from the multiple times that I've called. They are saying that they are updating their systems to where we will only be able to check our data usage once a week and then in the coming months, it will be where we will only be able to view it once a month at the end of the billing cycle, I have five lines and monitor my usage daily so they probably need to get it together. They're gonna lose lots of business. Praying that it gets fixed soon. I have four teenagers. 😩😩 Well, that is complete BS. I would jump ship over a change like that. Taking away and limiting features is not the way to keep loyal customers.17Visto5likes0ComentariosRe: Log updates
partywithmyphone wrote: Ediblejesus wrote: I have been told byLukeWalsh on Twitter, using T-M's DM support, that their engineers are working on the issue, and it should be fixed soon. I get a message every six days or so saying It's still being worked on and being pushed out. I got a new message last night andLukeWalsh said that he was pushing my next check-in to the 26th. I'm pushing a month since my last update. I have an older child with disabilities, and being able to monitor accounts keeps him safe. I have heard this feature will see its Sunset within the next few billing cycles, while they slow down the ability of us to be able to use it. This is very much a dealbreaker, and the feature was part of the reason for my switch to T-M a year ago. It's so strange that the customer service team is pushing a different narrative. So many people need this feature to help monitor loved ones with dementia and other disabilities. I'm not sure what to do. 100% agreed, you would think they would try to come up with one story and go with it. Send out a support wide memo and stick to that narrative or something. I hadn't even thought of my aging father-in-law that has been slipping some after turning 71.1Ver1like0ComentariosRe: Log updates
I have been told byLukeWalsh on Twitter, using T-M's DM support, that their engineers are working on the issue, and it should be fixed soon. I get a message every six days or so saying It's still being worked on and being pushed out. I got a new message last night andLukeWalsh said that he was pushing my next check-in to the 26th. I'm pushing a month since my last update. I have an older child with disabilities, and being able to monitor accounts keeps him safe. I have heard this feature will see its Sunset within the next few billing cycles, while they slow down the ability of us to be able to use it. This is very much a dealbreaker, and the feature was part of the reason for my switch to T-M a year ago.3Visto1like0ComentariosRe: Log updates
Birdwatcher wrote: I'm also getting the runaround. Tech support keeps telling me they'll call me in 48 hours and never do. One tech told me they're merging with sprint so that's the reason the usage isn't updating, I said they should be takingcare of existing customers first, if the systemcan't handle the additional volume what's the answer? Greed. Make sure the system can handle it before implementing it, I'm calling every other day just to stay in top of it. Merger of Sprint and T-Mobile happened ages ago. Like a year or two. The lack of updates is most likely do to maybe a couple of things. - Limiting the times we are allowed to query the information…. I doubt this. - Switching the usage update to only update once a billing cycle….. Could be, that is the last time my usage page updated. - They are simply shutting down the ability to view detailed usage…. I could see this being the main reason. Possible privacy issues could be a new topic for removal. Maybe they feel it costs too much to parse the information that they are without a doubt gathering.3Visto1like0Comentarios