Forum Discussion
Log updates
I have tried to check my phone call and text logs since the 23 of January and they still haven't updated. I have contacted Tmobile several times and all they tell me is wait 24-48 hours for an update...
Birdwatcher wrote:I'm also getting the run around. Tech support keeps telling me they'll call me in 48 hours and never do. One tech told me they're merging with sprint so that's the reason the usage isn't updating, I said they should be taking care of existing customers first, if the system can't handle the additional volume what's the answer? Greed. Make sure the system can handle it before implementing it, I'm calling every other day just to stay in top of it.
Merger of Sprint and T-Mobile happened ages ago. Like a year or two. The lack of updates is most likely do to maybe a couple of things.
- Limiting the times we are allowed to query the information…. I doubt this.
- Switching the usage update to only update once a billing cycle….. Could be, that is the last time my usage page updated.
- They are simply shutting down the ability to view detailed usage…. I could see this being the main reason. Possible privacy issues could be a new topic for removal. Maybe they feel it costs too much to parse the information that they are without a doubt gathering.
