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eguy2010
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Re: Be Careful when returning defective gateway routers
The customer service representative last night (the one who couldn't help me at all because I never set up a PIN) said that this "hardly ever happens" which is a complete and utter lie. Clearly it happens alot. They are losing customers over this, so you would think they would respond and quit this activity. I myself am telling everyone I know to stay away from T-Mobile.12Visto1like0ComentariosRe: Be Careful when returning defective gateway routers
Same thing is happening to me! My gateway was in PRISTINE condition when returned, and I'm now being charged for a "damage fee." The customer service representative I spoke with last night could not help me at all because I never set up a 6-digit PIN. Now I have to go to a store for them to "verify" my account for THEM to then call customer service to speak with me. T-Mobile is a joke. It's fraud, plain and simple. We no longer want / need their service, and they're sticking it to us with bogus charges. I loved the internet, but recently moved and T-Mobile internet was not available at my new address. I will never be a T-Mobile customer again. Who thinks of taking photos of the device before sending it back? Well, definitely do! At least you may have a leg to stand on, although they will probably charge you anyway.12Visto1like0Comentarios