Forum Discussion
Be Careful when returning defective gateway routers
We've been home internet users for right at a year now. Ever since we got home internet through T-mobile, we have had issues with internet going out periodically. Generally, an unplug and wait for a ...
Same thing is happening to me! My gateway was in PRISTINE condition when returned, and I'm now being charged for a "damage fee." The customer service representative I spoke with last night could not help me at all because I never set up a 6-digit PIN. Now I have to go to a store for them to "verify" my account for THEM to then call customer service to speak with me. T-Mobile is a joke. It's fraud, plain and simple. We no longer want / need their service, and they're sticking it to us with bogus charges. I loved the internet, but recently moved and T-Mobile internet was not available at my new address. I will never be a T-Mobile customer again. Who thinks of taking photos of the device before sending it back? Well, definitely do! At least you may have a leg to stand on, although they will probably charge you anyway.
