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Endofthewoods
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Joined 2 years ago
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Re: Former Sprint customer. Can't log into t-mobile account
I understand the frustration. Here's what I found out on my own. The previous user name with Sprint is no longer your sign in. So pay close attention and not let the autofill do it. You will now have to use your FULL email address as your USERNAME. Then the password will probably need to be reset if you're not sure. But CS and tech won't grasp to tell you this. Good luck.10Visto0likes0ComentariosRe: Former Sprint customer. Can't log into t-mobile account
It's the log in... User name vs email. Sprint used a user name and let you move over to T-Mobile with that user name. But once they switched off Sprint, T-Mobile required the user name to be your email. Try one vs the other, but you may have to reset the password. Pay attention to any auto fill items.18Visto1like0ComentariosAre former Sprint customers not good enough to access the app?
Is there any hope that someone is listening to prior sprint customers? Will we be treated equally? We are unable to access the T-Mobile APP to manage our accounts like everyone else. Are we being punished? Pretending there's no problem is still a problem. I've filed 3 tickets with tech support since April 2023.388Visto1like3Comentarios