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EricPost
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Joined 12 months ago
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Re: Calling Customer service issues long wait time exceeding 2 +
You have an over two hour call wait and your response is "I should've read thousands of posts before I signed up and make an informed choice." LOL…Well thanks that tells me what this company thinks about it's customers.38Visto1like0ComentariosUPS Did Not Deliver Gateway
I ordered Tmobile internet and got the order and tracking number. I have been home all this week and everyday I got a notice saying a delivery was attempted. Three attempts were supposedly made and not it is saying returned to shipper. This was false, I was home. I asked my landlord to check the security camera at the times the UPS tracking said a delivery was attempted, no UPS person or van was on camera. So what now. The website says to contact Tmobile if a third delivery attempt fails, which it did. But the support phone number tells me there will be a three hour wait. I assume the device will be returned to Tmobile by UPS, but UPS cannot tell me anything because that is a "shipper's problem" not the receiver. I have 15 days to try the Tmobile Internet and at this point, so how do I get a new one? If anyone has any ideas, I saw on other threads to use Facebook or Twitter but those accounts haven't had any posts in a year or two, so I doubt they are active. Any suggestions will be helpful104Visto0likes0Comentarios