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Erinsrn
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Re: has anyone else been scammed by T-Mobile?
Everything I read in the above comments happened to me except I was never told about the trial period. Here are all the things T-Mobile lied to me about which violates atleast 4 of the CTIA codes. I was told my phone bill would be $144 for 3 lines because I would receive the first responders discount. I questioned it because no businesses appreciate nurses and I told him that and his exact words were "here at tmobile we do". I was told one of the lines gets a free upgrade but he didn't tell me that upgrade locked mee into a 2 year contract unless I return the phone in 14 days. I also gave him the address where I stay half the week to make sure I had service there and he said " yes, you will have T-Mobile's excellent 5G service". Not only do I not have ANY service at that location but I don't have service for sn hour of my drive. I called in every day I was at the address that had service and was never told about the right to cancel and return the phone or that I would never have service. Instead I was constantly lied to saying they are working on the tower. I was given the same answer for all the town I went through to get to that location that ironically every tower was down in all those towns as well. Several months into me paying for services I don't receive I spoke with someone that confirmed there is no service out there but to cancel I'd have to pay over $1k for the 'free" phone. My bill is now $100 more and I have no service and some of the things I have been told on my weekly phone calls to T-Mobile are "atleast you have service half the time" or they just say "I'm sorry". I didn't think there could be a carrier worse than the one I switched from but man was I wrong. Atleast I always had service no matter where I was. My question is why do I have to continue fulfilling my obligation when TMobile doesn't have to demonstrate accountability. My next step will be to file a report with the FCC, submit a complaint to the attorney General' office of consumer affairs, and turn them in to the better business bureau. I the company's code of conduct and how they claim to treat is 100% contradictory to reality. I make sure to tell friends and family about my experience with T-Mobile but I am just one person so eventhough I kept a few people from switching and got a few people to switch from Tmobile, it's not enough to make a difference.11Visto9likes0ComentariosRe: need help with contacting TMobile corporate office
Reading these threads I realize I am not alone. T-Mobile told me multiple lies. I have lived up to my end of the contract which I unknowingly entered into. I pay my bill on time every month yet they haven't lived up to anything on their end. That can't be legal. T-Mobile should have to be accountable just like I would be if I stopped paying my bill. I guess nobody has been able to find a way to speak to someone that has the authority to hold them accountable. One thing I think is crazy is they set up a brick and mortor store in a town where the surrounding towns can't get service. I wish I could take them to small claims but I can't afford to.23Visto1like0Comentarios