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erockandyou
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Re: AutoPay Change Causes Us to Lose Phone Insurance Benefits
bud1 wrote: I agree with 55 and older; I joined t-mobile several years ago and used the same small/cheap/smart-phone for those years. only recently did I visit a t-mobile store where the 'sales' person talked me into another smart phone, much inferior, 'AND' a new contract; it was insinuated things would remain the same for the length of the new contract. Not so when now t-mobile changed 'their' terms for auto-pay using credit cards - no discount. I for one am looking at other carriers and will continue to look for a change. Now 'not so impressed by t-mobile' and what they state that their customers are a concern to the company. Just another company that uses 'enticements' to get customers and then change their requirements of those customers. In the past I have 'talked-up' t-mobile to family and friends but that is changing fast. There needs to be a consumers union to 'require' company's to maintain those enticements offered when soliciting customers. I couldn't agree more! I've been with T-Mobile for over 9 years and I've always had great experiences with them up until the last I would say year to a year and a half. Not sure exactly what changed around then but customer service has fallen off. This new auto pay thing is definitely a cash grab and is also away for them to try to get us to buy insurance through them at a highly inflated price rather than for free or very cheap through our credit card. I talked to a supervisor earlier this afternoon and he actually called me back after I spoke to a regular representative and said that they're taking note of all the accounts that are considering changing to other carriers and the representative himself told me that they're not in agreement with it and they're trying to let corporate know that it's going to cost them a lot of money in the long run. Hopefully it'll be enough for them to make the change back! I won't hold my breath though!28Visto2likes0ComentariosRe: what's up with T-mobile removing autopay discount for credit cards?
Oh I completely understand that those charges/cost of doing business is ultimately paid by the customer! Right after I commented on this subject I got a call back from a supervisor and they are taking note of all calls which he told me is about 70% of the calls they're getting are people that are considering moving to other carriers. He told me directly that they're not on board with this decision either and they think that there is a very good chance that corporate May reverse this decision. Whether that actually happens remains to be seen. However I was just told that about 10 minutes ago. I also told the supervisor that I understand that a lot of other cell phone companies don't allow the discount unless you pay with your checking account. One of the good things about T-Mobile though was that they honored the whole grandfathered in agreement. Up until now. I agree that protections with a debit card are very similar to a credit card these days. However, the benefits that you can get with a credit card such as free insurance by paying your bill you're not going to get with your debit card. Then that leaves you having to pay $18 through them or another third party. I believe that's what it all comes down to, of course that's my own opinion! Hope you have a great day!7Visto2likes0ComentariosRe: what's up with T-mobile removing autopay discount for credit cards?
So here's my thought on the matter and the representative that I just got off the phone with agreed with me as much as he didn't want to! Yes, they are charged a fee as a merchant if somebody use their credit card, as somebody stated above that is the cost of doing business! The reason I believe they are removing this option is because a lot of credit cards nowadays offer cell phone protection if you pay with the card. Which is the main reason I use the credit card that I do. By them removing this option, I have two choices. One is to continue paying with my credit card and pay an additional $5 per line or my other option pay directly from my bank account and receive the discount. However in doing so I will lose my insurance through my card and would then need to buy third party insurance or their insurance at $18 a month. I told them I believe it's a very shifty business move, I've been with T-Mobile for 10 years and they have really been going downhill especially in the last year to a year and a half. I'm looking at different options now. I talked to a supervisor as well and there is no way that they will waive it. They would rather lose a customer! That says a lot...7Visto0likes0Comentarios