Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
So here's my thought on the matter and the representative that I just got off the phone with agreed with me as much as he didn't want to! Yes, they are charged a fee as a merchant if somebody use their credit card, as somebody stated above that is the cost of doing business! The reason I believe they are removing this option is because a lot of credit cards nowadays offer cell phone protection if you pay with the card. Which is the main reason I use the credit card that I do. By them removing this option, I have two choices. One is to continue paying with my credit card and pay an additional $5 per line or my other option pay directly from my bank account and receive the discount. However in doing so I will lose my insurance through my card and would then need to buy third party insurance or their insurance at $18 a month. I told them I believe it's a very shifty business move, I've been with T-Mobile for 10 years and they have really been going downhill especially in the last year to a year and a half. I'm looking at different options now. I talked to a supervisor as well and there is no way that they will waive it. They would rather lose a customer! That says a lot...
