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ErstwhileIII
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Joined 2 years ago
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Extremely long (multiple hours) hold times during the past week --- why?
Situation Long hold times -- hours -- for customer service started recently. Even a requested "warm transfer" to an expert for a particular technical question placed me on hold for another ninety minutes. Impact T-Mobile customers do NOT have such time to waste. The response that "too many people are calling" seems like an excuse and not reality. Trust in T-Mobile is impacted, particularly when requests for compensation for long hold times are met with the statement "we never do that". (Even though I have had such requests honored in the past.) This situation can cause even long-term customers to consider alternatives Response Please T-Mobile, be honest and tell us if you have fired all US based "your team of experts" folk. That is the only reason I can see for a sudden huge increase in hold times, T-Mobile needs to address this issue505Visto1like3Comentarios