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FCC_and_Contrac
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Joined 2 months ago
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Not unlocking 12 pro max
So I am a business customer and not only have I been waiting 3 months for my phone that has been paid off for over a year to be unlocked, TMobile has been arguing with me that my phone was not purchased through them. They don't have an EIP on file although I do in my T-Mobile account. One representative Rene said my phone was unlocked and that it's Apples problem so they transferred to apple care where it was determined that T-Mobile lied. Also many customer service agents have no clue as to what the T-Mobile Unlock policy is, automatically does not mean I have to call in to request that my paid off phone bee unlocked. It was on a valid line for over 3 years, paid off, account is current and T-Mobile still is playing games. In the AM I go to mail a T-Mobile a letter and start the small claims court. keep all your papers cause T-Mobile will lose them and say your phone was never purchased through them even though the EIP has the correct IMEI.85Visto1like6Comentarios