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featherdown
Newbie Caller
Joined 2 years ago
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Dear T-Mobile, please train your reps to not promise things that can't be delivered
Edit: The screenshot of my chat conversations in the app disappeared when I hit post, but I was told by one rep, and assured again a few days later by another that they would honor a deal that was being offered for new customers for me. Fast forward a month, I get my first bill under the new plan. $200. I call customer service, they tell me promotional plans can't be forced, and that should not have been promised to me. We weigh our options, either stick with the new plan for $50 more than agreed upon or go back to my old plan and lose the promotional credits on the phone I purchased on the new plan. I asked if I could return the phone and was told it's about 10 days past the return window. I asked to escalate to a manager, who told me the same thing. The manager did offer me $150 in bill credits, split up over 3 months, but I declined, because that would still leave me out $397.18 (including tax and upgrade fees) for the iPhone SE I purchased under false pretenses.
