User Profile
FlyingDog
Roaming Rookie
Joined 4 years ago
User Widgets
Contribuciones
Re: VPN issues
My Global Protect VPN worked for a second day so I started to feel a little better. However, there's more lag in the T-Mobile connection, which was frustrating when trying to type things over the VPN connection (Cox ping times for me are always <10ms and jitter is pretty low, too; with T-Mobile, ping times varied a lot between 35 and 80ms). I switched back to my Cox connection to get work done this afternoon as the T-Mobile latency bugged me. Note: the T-Mobile latency wasn't horrible for me. I usually find things <100ms to not be bad, but <10ms is a lot better. I started looking at other issues with T-Mobile: Lack of configurability. I ultimately wanted to just replace my cable modem with it, but the software is crippled (there are other threads on that) so that you can't connect it to a home router, etc. They told me I could purchase landline service through the RJ-11 jack on the back, but when I tried to sign up for it, I got a different story, with most people being terribly confused. Most people thought I was talking about the T-Mobile Line Link service (which was discontinued in April, and not everyone there knew about it). They were telling me I needed to get a Line Link adapter and really didn't know about the 5G product. Poor support. Sometimes I called and was told I'd get a call back in 1 or 2 hours. The people you talk to on the phone can only submit tickets and wait 24-72 hours for engineering to do something about it. They can't get a status on it, etc. I was incorrectly told to go to physical T-Mobile stores who have no ability to do anything about T-Mobile Home Internet other than call T-Mobile customer service. To their credit, there are a few random knowledgeable people there. They did get my Global Protect VPN working finally when they did the firmware downgrade. Ultimately, I ended up sending back the device today. I guess I'm stuck with Cox for now. Several years ago, Cox used to be stellar, but lots of things there have gone downhill while the prices constantly climb. I guess it's good to be a monopoly.2Visto1like0ComentariosRe: VPN issues
Update: It's now Thursday morning. T-Mobile support had promised to call me back on Tuesday morning with an update (they didn't). I checked today and saw that I had finally been downgraded to firmware 168. I tried my Global Protect VPN and it actually works! I'll try working the rest of the day on that to see if it continues to work.2Visto1like0ComentariosRe: VPN issues
Update: It's now Monday morning and still no firmware downgrade, although the unit finally acted like it was doing a downgrade overnight. I had to reset everything this morning. But, after getting everything set up again, I found I still have the same firmware (178). I tried calling support and it says there's an hour wait. Not fun, T-Mobile.2Visto0likes0ComentariosRe: VPN issues
I'm not having great experiences with T-Mobile. They sent me to a nearby store with an appointment. I went there to try to return the home internet device. The store said they were an independent T-Mobile store and I had to go to a corporate T-Mobile store (which fortunately wasn't too far away). The people at the corporate T-Mobile store were trying to be helpful. I don't think they'd ever seen the Home Internet device despite the fact that they advertise for it in the store. They told me they can't receive the device back in the store, but that they could help me print a shipping label and maybe find a box to ship it in. Then the people in the store had to call T-Mobile customer care (which isn't a fun experience for them, either). After over 30 minutes on the phone with T-Mobile customer care, they passed the phone to me to talk to them. Now I got someone trying to talk me out of returning the home internet device. They asked which VPN I used (Global Protect) and said that firmware revision 168 works with Global Protect (apparently the newer version 178 that I have is worse). So they asked if they could downgrade the version in my device to 168 and try the VPN after that. They said it would take 2 hours for the downgrade and that they'd call to follow up. Here I am 3 hours later and my firmware hasn't been downgraded. I called again and they said ideally it takes 2 hours and confirmed that the ticket had been submitted, but he said the changes usually take place between 2 AM and 5 AM Pacific Time. What a mess. T-Mobile really isn't prepared to be selling this product.1Ver0likes0ComentariosRe: VPN issues
I installed the gray Nokia device yesterday. It worked fine until I tried connecting to work via VPN (Global Protect). I had to get work done so I switched back to Cox. Then I tried this afternoon...no luck. I tried calling support. They were fairly clueless and eventually told me I need to check with my company. I asserted that my VPN worked everywhere else, including from my phone hotspot. They continued to assert it was my company's problem. Then I found this thread and told the rep there are a whole bunch of people with the exact same problem that you refuse to acknowledge. Now I'm scheduled to go to a T-Mobile store tomorrow. I'm not sure what for. Maybe I can just return it then.1Ver0likes0Comentarios