Forum Discussion
VPN issues
All devices and home network are good. Signal strength is 2 bars (weak, but functional). Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mob...
My Global Protect VPN worked for a second day so I started to feel a little better. However, there's more lag in the T-Mobile connection, which was frustrating when trying to type things over the VPN connection (Cox ping times for me are always <10ms and jitter is pretty low, too; with T-Mobile, ping times varied a lot between 35 and 80ms). I switched back to my Cox connection to get work done this afternoon as the T-Mobile latency bugged me. Note: the T-Mobile latency wasn't horrible for me. I usually find things <100ms to not be bad, but <10ms is a lot better.
I started looking at other issues with T-Mobile:
- Lack of configurability. I ultimately wanted to just replace my cable modem with it, but the software is crippled (there are other threads on that) so that you can't connect it to a home router, etc.
- They told me I could purchase landline service through the RJ-11 jack on the back, but when I tried to sign up for it, I got a different story, with most people being terribly confused. Most people thought I was talking about the T-Mobile Line Link service (which was discontinued in April, and not everyone there knew about it). They were telling me I needed to get a Line Link adapter and really didn't know about the 5G product.
- Poor support. Sometimes I called and was told I'd get a call back in 1 or 2 hours. The people you talk to on the phone can only submit tickets and wait 24-72 hours for engineering to do something about it. They can't get a status on it, etc. I was incorrectly told to go to physical T-Mobile stores who have no ability to do anything about T-Mobile Home Internet other than call T-Mobile customer service.
To their credit, there are a few random knowledgeable people there. They did get my Global Protect VPN working finally when they did the firmware downgrade.
Ultimately, I ended up sending back the device today. I guess I'm stuck with Cox for now. Several years ago, Cox used to be stellar, but lots of things there have gone downhill while the prices constantly climb. I guess it's good to be a monopoly.
