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fomo1
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Joined 7 years ago
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Re: Employee Review
My device is eligiblefor a trade in and I do a get discount if I trade it. But I do not get Half Off when I trade it in on any plan like the ad says. If they were being honest the ad would read,iPhone 13 Pro & AirPods UP TO HALF OFF when you trade in an eligible device on any plan. Saying the customer gets Half Off with the trade in of an eligible device directly states that the customer gets Half Off, not $100 off, not $200 off, but Half Off. So why is it that I am offered $100 off on my trade in which is a device that is eligible for trade in?Didn't they say I would get Half Off when I trade in an an eligible device? It's because the customer only gets Half Off on a trade in ofan eligible device IF the device is an iPhone 12. So of course the ad could also have said,Half Off if you trade in an iPhone 12. That would have been honest.1Ver0likes0ComentariosRe: Employee Review
I opened up a chat on the t-mobile website on 12/7/2021 and asked if the offer below requires the customer to add a new line. The agent just kept telling methat only theMagenta Max plan will give me this option. I said the ad says "on any plan" not just Magenta Max. I also told the agent, go to the website, click on deals, select "Apple" and then they could see the deal I was referring to. It took me 4 times of copying and pasting the same thing before they bothered to read it thoroughly and finally realized that the ad says "any plan" and that I was notreferencing some deal offered through the Magenta Max plan. They said it didn't require the addition of a new line but they still didn't seem to know what they were talking about. I went to the t-mobile store to talk to someone in person. It turns out that although the ad sounds like the iPhone 13 Pro and the AirPods are half off with an eligible trade in, it is only if your trade inis worth $400+ dollars. The ad is misleading. Is this false advertising? They make it sound like the iPhone 13 Pro and the Airpods are half off as long as you have a device that can be traded in! NOW BACK BY POPULAR DEMAND The perfect pairing. iPhone 13 Pro & AirPods half off. With 30 monthly bill credits when you trade in an eligible device on any plan1Ver0likes0Comentarios