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Frustrated_home
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Re: had great internet service and now it sucks
I finally gave up and canceled my service. I now have Starlink and I am incredibly happy. I was paying for two internet services and neither of them worked so both of them got canceled and now I pay the same amount for Starlink. The cost is not ideal but at least it is incredibly dependable. I can promise you nobody from T-Mobile is paying any attention to what's going on here because in all this time they've never responded to my post. And I called over and over and over again to try and get them to fix my internet with no luck. I recommend you give up and go with starlink.6Visto1like0ComentariosRe: switched 3 months ago - not so pleased
alienxbutterfly wrote: so where i live i only have a few options for internet, so i have maxed out on one carrier and got the gateway from tmobile. first month speeds were epic almost 30mbps, which i have never had the pleasure of using. next month because i turned off auto i get charged 5 more $, let me say i dont think its fair to have to pay extra because you want to be in control of your bills. anyhow back on subject. the second month i saw more problems, slower speeds and i thought well maybe its just a busier month or more customers have signed up.. pretty sure thats a factor but correct me if im wrong. 3rd month is slower than my century link.. and i only got up to 9 mbps with them on a good day. your speeds in the evening have been 3-6 mbps. i can barely stream, my games lag. im wondering if it is actualy being capped or speeds just suck but either way I am NOT happy. internet should be dependable and its not! I have the exact same situation and I work from home so it is nearly impossible for me to do that at this point. I have called and called and called and nobody will listen to me and nobody will fix the problem. I am really sick and tired of T-Mobile thanking me over and over again for how long I've been with them but not doing it thing to fix the problem.1Ver0likes0ComentariosRe: nothing but trouble with home internet
Frustrated home internet user wrote: Frustrated home internet user wrote: Honestly I would be thrilled if I got 100 Mbps! As of just a couple of minutes ago my top speed was 26 Mbps. Since this is usable I will not be calling them again today. For now, it is functioning. Just figure it out that I can actually look up what LAC# I am connected to with my home internet. It shows up in the home internet app under "More" then go to "Advanced cellular metrics" in there it shows up at the very bottom but it is called TAC there. I just know it's the same thing since it is the same number that I can see in the opensignal site. - figured out not figure it out2Visto0likes0ComentariosRe: nothing but trouble with home internet
Frustrated home internet user wrote: Honestly I would be thrilled if I got 100 Mbps! As of just a couple of minutes ago my top speed was 26 Mbps. Since this is usable I will not be calling them again today. For now, it is functioning. Just figure it out that I can actually look up what LAC# I am connected to with my home internet. It shows up in the home internet app under "More" then go to "Advanced cellular metrics" in there it shows up at the very bottom but it is called TAC there. I just know it's the same thing since it is the same number that I can see in the opensignal site.3Visto0likes0ComentariosRe: nothing but trouble with home internet
geodork wrote: i hope this is helpful but something i did yesterday seemed to really help today. backstory is ive had TMHI since august, it went bad in january and has been bad ever since. i watch the nater tator and peter carcione you tube channels which have been very helpful in trying dif things...def check them out. i have the nokia consistent 4 bars on top, bought a fan to cool it, wifi is off, separate dynalink router via ethernet w maybe 5 devices, roku via ethernet others via wifi. i downloaded the opensignal app on my phone, and opened the arrow button bottom right which opens this follow the arrow tool, but click the cell towers button. this opened an apparentmap of all the tmobile towers in my area and showed which tower my phone was using. if you click on a tower point it will tell you the CellID and LAC which apparently is the Location Area Code which is assigned to a group of towers in a smallarea. i noticed that 4 to 5 of the closest to my house all had the same LAC. on the phone w support yest to tell them how horrible TMHI was, i asked for the number of the tower that my gateway was trying to connect to mainly because imho my phone and gateway seemed to beusing two totally different towers, w my phone getting 300 up on 5g and nada in the gateway.none of any numberhe gave me was remotely close to any of the cellids i was seeing in opensignal or even the cellmapper app. but when i told him to please check the LAC after giving him that #, he seemed surprised that my gateway was not using a tower in thatLAC group. He locked it on the # i gave, said it would take up to 24 hours to reset and see how it goes. after about two hours i decided to do a hard reset and bam. my 2.4 and 5g are now consistently 4 bars when looking at gateway through browser. 5g has never been more than 2 bars since ive had it. only 24 hours in but man what a difference. fingers crossed. so try this: download opensignal, click on arrow, click on cell towers button, and click on each tower around your house and note the LAC #s. hopefully they are all the same or pick one that is closest to the side of your house where your gateway sits. call help line and insist they check and lock your gateway onto this LAC # hard reset soon thereafter just to be sure. i hope it helps some. ive read and experienced the same difficulties these last monthsbut do not want to go back to the dark side! good luck! I also have had nothing but trouble with my home internet so I tried this. However, when I called to ask them to find out what LAC # I am connected to and lock me into the one nearest me he had no idea what I was talking about. This is pretty typical of every single time I have called about my home internet. Representatives are all very nice but not helpful in the least. About a week and a half to two weeks ago I called and insisted I speak with a manager. She also could not help me but she did give me an $80 credit towards my bill since I have not been able to use my internet service at all since December. She really should have given me $150 since it's $50 a month and this is the end of March and I've had 3 months of no service but I accepted the $80 credit for now I can guarantee you if I still have no service next month I'm going to demand that they give me my money back for this month as well. It's really frustrating because once in awhile my internet service will spike up and I get 200 megabits per second but that's typically about 2:00 a.m. or some other ungodly hour when I am not really trying to get on the internet. When I really need it it drops down to between 2 and 4 megabits per second.4Visto0likes0ComentariosRe: had great internet service and now it sucks
Yeah, I don't even need the speeds I was getting. They were amazing but I only need about 50 megabits per second. If I could get anywhere close to that I'd be happy. I think they're going to end up losing my business. Seriously, tech support is not tech support it's customer service they don't have any idea what they're doing and all they do is happily tell me that they'll get it fixed soon. I'm just tired of the crap.5Visto1like0Comentarioshad great internet service and now it sucks
I am posting this message here because when I call the phone number nobody seems to care that you're about to lose my business. I have been a T-Mobile customer since 2003. I got the T-Mobile home internet last year sometime and it was amazing I was averaging about 200 Mbps. However, the week of Christmas that all changed. At that time my internet slowed down to somewhere between.67 and sometimes as high as about 20. I called to complain and I have spoken with several people in the office. However when I call for tech support what I'm getting is customer service. Everyone I talked to is very nice and they repeat everything I say back to me very nicely as if they heard what I was saying but they are not fixing my issue. The first thing they did was try to replace my gateway since it was almost brand new I knew that wasn't the issue but I tried it anyway. That of course did not work. When I called back and demanded that they do something they figured out that there is an error on my tower and it is requiring an update. They promised me the update would be done within 2 weeks. When that didn't work I called back again they then told me the update would be done within 30 days. I put my foot down and said that was absolutely unacceptable they then assured me it would be done by 11:00 a.m. the next morning. I agreed to this but alas it's still not done as of right now I'm getting about 6.65Mbps. since I work from home this is absolutely unacceptable I'm currently paying for T-Mobile and for CenturyLink since I cannot go without the internet. I was trying to transfer from CenturyLink to T-Mobile because I live in a small town and every time I have an issue with CenturyLink it takes them 2 weeks to get someone out to fix it. I have finally given up and if I don't get a resolution immediately I am going to cancel the account. If you want to save me as a customer I suggest you get someone on top of this.890Visto2likes5Comentarios