nothing but trouble with home internet

geodork wrote:

i hope this is helpful but something i did yesterday seemed to really help today.  backstory is ive had TMHI since august, it went bad in january and has been bad ever since.  i watch the nater tator and peter carcione you tube channels which have been very helpful in trying dif things...def check them out.  i have the nokia consistent 4 bars on top, bought a fan to cool it, wifi is off, separate dynalink router via ethernet w maybe 5 devices, roku via ethernet others via wifi.

i downloaded the opensignal app on my phone, and opened the arrow button bottom right which opens this follow the arrow tool, but click the cell towers button.  this opened an apparent map of all the tmobile towers in my area and showed which tower my phone was using.  if you click on a tower point it will tell you the CellID and LAC which apparently is the Location Area Code which is assigned to a group of towers in a small area. i noticed that 4 to 5 of the closest to my house all had the same LAC.

on the phone w support yest to tell them how horrible TMHI was, i asked for the number of the tower that my gateway was trying to connect to mainly because imho my phone and gateway seemed to be using two totally different towers, w my phone getting 300 up on 5g and nada in the gateway. none of any number he gave me was remotely close to any of the cellids i was seeing in opensignal or even the cellmapper app.  but when i told him to please check the LAC after giving him that #, he seemed surprised that my gateway was not using a tower in that LAC group.  He locked it on the # i gave, said it would take up to 24 hours to reset and see how it goes.  after about two hours i decided to do a hard reset and bam.  my 2.4 and 5g are now consistently 4 bars when looking at gateway through browser.  5g has never been more than 2 bars since ive had it.  only 24 hours in but man what a difference.  fingers crossed.

so try this:

download opensignal, click on arrow, click on cell towers button, and click on each tower around your house and note the LAC #s.  hopefully they are all the same or pick one that is closest to the side of your house where your gateway sits.

call help line and insist they check and lock your gateway onto this LAC #

hard reset soon thereafter just to be sure.

i hope it helps some.  ive read and experienced the same difficulties these last months but do not want to go back to the dark side!

good luck!

 

I also have had nothing but trouble with my home internet so I tried this. However, when I called to ask them to find out what LAC # I am connected to and lock me into the one nearest me he had no idea what I was talking about. This is pretty typical of every single time I have called about my home internet. Representatives are all very nice but not helpful in the least. About a week and a half to two weeks ago I called and insisted I speak with a manager. She also could not help me but she did give me an $80 credit towards my bill since I have not been able to use my internet service at all since December. She really should have given me $150 since it's $50 a month and this is the end of March and I've had 3 months of no service but I accepted the $80 credit for now I can guarantee you if I still have no service next month I'm going to demand that they give me my money back for this month as well. It's really frustrating because once in awhile my internet service will spike up and I get 200 megabits per second but that's typically about 2:00 a.m. or some other ungodly hour when I am not really trying to get on the internet. When I really need it it drops down to between 2 and 4 megabits per second.