User Profile
henrod
Roaming Rookie
Joined 3 years ago
User Widgets
Contribuciones
Re: nothing but trouble with home internet
After spending days on Twitter DMs with customer service, i'm returning the Arcadian and keeping the Nokia. They were able to point both gateways at the closer tower to my house, but it didn't make much of a difference. The Arcadian is consistently less than half the speed of the Nokia. It's only broken 100 Mbps and the Nokia is routinely over 200. It was a ridiculous waste of time and I'm still very disillusioned about T-Mobile. I'm keeping it for now, but if it messes up again I'm going right back to optimum. It's hard to negotiate with optimum in my town because there is no Verizon FiOS.4Visto0likes0ComentariosRe: Day One with the Arc Gateway
MisterK wrote: So far so good. T-Mobile replaced my Nokia trashcan (rightfully nicknamed) without question. I needed to restart my trashcan 57 times in 149 days for an average of once every 2-3/4 days. Although possible, it would be hard to believe that the Arc Gateway could be worse. Arc Gateway Pros: Easy setup once I swapped out the sim it came with for my sim from my Nokia trashcan. Sadly, support did not know that this is why I had no internet. I had to suggest the swap. The GUI is much simpler than the trash can. There are only two SSID settings. First is automatic sending out a combination of 2.4 GHz and 5 GHz signals. The second setting allows you to separate those signals, and those are the only options. This is significantly less than the trash can, but as far as I am concerned, it's no more than 99% of the users need. The Arc device is a bit smaller than the trashcan. Signal strength is better, internet speed is a bit slower. Arc Gateway Cons: Heat generation is about the same. Not bad, but given the technology of chips today, heat should not even be a factor. There's no reset button, just a buried factory reset. OK, if the device works correctly, then there is no need for resetting. No guest network option. Tech Support: Tech support is horrible. I call, they say "don't worry, I'm an expert and I will get this fixed for you." I have yet to be impressed. I think they like hearing themselves talk. I tell them the problem, they repeat it back to me twice, and yet they still don't understand what the problem is. Yesterday when setting up the Arc Gateway I asked if the firmware version that was shown in the web interface was the current version. I was told it was. Last night the firmware was updated on my device. I could go on and on about things they should know but they don't Anyone who has contacted support knows what I am talking about. Ugh. It's the support center in the Philippines. I worked in retail and my corporate support and HR were farmed out there. They read from scripts and do not understand well nor communicate well in English. It's a travesty.1Ver0likes0Comentariosnothing but trouble with home internet
Hi, all. I started out a few months ago with a Nokia gateway and it worked well until it didn't. It started randomly dropping out throughout the day and night. I had it replaced with another Nokia, which has the same problem. I insisted on getting an Arcadyan unit which arrived list night and is much, much worse. It drops every few minutes. I reseated the SIM, did a factory reset, etc. It shows 4/5 bars, says 5G, then it will say no internet. It also sometimes gives a WAN 005 or WAN 002 error. T-Mobile has been totally useless. Promising everything under the sun but has not been able to fix this. Has anyone had any success with home internet? Anyone have these same problems but have had success in fixing them? I live very close to a tower and just up the block from me you can get well over 600mbps upload. The problem isn't the signal. Gracias.1.2KViews1like14Comentarios