switched 3 months ago - not so pleased

alienxbutterfly wrote:

so where i  live i only have a few options for internet, so i have maxed out on one carrier and got the gateway from tmobile. first month speeds were epic almost 30mbps, which i have never had the pleasure of using. next month because i turned off auto i get charged 5 more $, let me say i dont think its fair to have to pay extra because you want to be in control of your bills. anyhow back on subject. the second month i saw more problems, slower speeds and i thought well maybe its just a busier month  or more customers have signed up.. pretty sure thats a factor but correct me if im wrong. 3rd month is slower than my century link.. and i only got up to 9 mbps with them on a good day.  your speeds in the evening have been 3-6 mbps. i can barely stream, my games lag. im wondering if it is actualy being capped or speeds just suck but either way I am NOT happy. internet should be dependable and its not!

I have the exact same situation and I work from home so it is nearly impossible for me to do that at this point. I have called and called and called and nobody will listen to me and nobody will fix the problem. I am really sick and tired of T-Mobile thanking me over and over again for how long I've been with them but not doing it thing to fix the problem.