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Glittery
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Re: How do you get ID without a T-Mobile phone number (for Home Internet)
One month later, and I am still having the same loop stuck with trying to login to my account. I could not activate my rebate before it expired, get a refund of the connection fee, and I could not switch my payment method because we are all unable to log into our accounts. It is unacceptable for this to be broken for over a month at this point.25Visto1like0ComentariosRe: How do you get ID without a T-Mobile phone number (for Home Internet)
Magoo82 wrote: I'm having the exact same problem and get the same error codes. Now I can't even redeem my promo mastercard. That's what I asked above. Hopefully they will allow us to redeem it in another way.18Visto0likes0ComentariosRe: How do you get ID without a T-Mobile phone number (for Home Internet)
@HeavenMAdditionally, I was offered a $50 rebate as a new customer through a prepaid card. I tried to login to redeem my rebate, but the phone number barrier in the account that is the issue described in this thread is preventing me from obtaining the rebate. The rebate has a deadline. Do you know another way I could still claim it? Gracias.19Visto0likes0ComentariosRe: How do you get ID without a T-Mobile phone number (for Home Internet)
HeavenM wrote: MajorRathbone wrote: From HeavenM: "Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?" Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized(again, see screenshot above). My T-Mobile gateway is able to receivemessages-- e.g. when my auto-pay processes I receive a message on the gateway; when I phone customer service I receive follow-up messages. How was BChat able to get access to their account? What is the trick? I really appreciate everyone that let us know something was not working and providing examples and details. These have been extremely helpful and let us figure out what was missing. If you contact our customer support teams, there is a new process they can file to quickly resolve the registration issues. You can call our customer support number or send us a direct message on Facebook or Twitter. Thank you. Another question I have for you @HeavenM Is it possible to port forward in the modem configuration or make modifications there? When I login at the IP gateway address, the user interface is very bare bones.11Visto0likes0ComentariosRe: How do you get ID without a T-Mobile phone number (for Home Internet)
HeavenM wrote: Glittery wrote: HeavenM wrote: Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop? Yes, I received this. After entering the code from my email, it takes me to the phone number page, which is where I, and others, are stuck. It is the process described above in the screenshots by Major Rathbone. Thank you for letting me know that you get the PIN. You don't have to put your email address in this thread (because we don't want that to be shown to the public), but are you using the same email that you used to register for the Community? No problem! Yes, I am using the same email for my ID, 5g registration at the T-Mobile store, and for this forum.13Visto0likes0ComentariosRe: How do you get ID without a T-Mobile phone number (for Home Internet)
MajorRathbone wrote: BChat is correct -- "Just more information but not the answer!" The Sign-up page linked in HeavenM's message requests first and last name, email, and password. When Iclick the"Create T-Mobile ID" button, the next screen that pops up is the "Link your phone number to your T-Mobile account." If Iput in a non-T-Mobile phone number, the error message is that Ineed to put in a T-Mobile phone number. When I put in the phone number onthe 5G internet gateway (modem), the error message is that my email is not recognized, and yet on the Sign-In page I put in my email and it was confirmed that my account has been created. It is a never-ending maze of dead ends. If someone has the answer, please help. I have contacted T-Mobile customer service numerous times and, despite being friendly and courteous, no customer service agenthas been able to assist. @HeavenMthis is what I was referring to above, and this is where I am also stuck. I believe MajorRathbone is still stuck here too. See this thread8Visto0likes0ComentariosRe: How do you get ID without a T-Mobile phone number (for Home Internet)
HeavenM wrote: Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop? Yes, I received this. After entering the code from my email, it takes me to the phone number page, which is where I, and others, are stuck. It is the process described above in the screenshots by Major Rathbone.20Visto0likes0ComentariosRe: T-Mobile ID
@MajorRathbone I am having the exact same experience you described. Stuck at verifying my phone number, which I am unsure if I am supposed to include the phone number associated with my T-Mobile 5G home internet, or if I am supposed to include my real mobile phone number, which I have through a different carrier. Either way, no number that I enter works. I was able to create security questions when signing up to participate in this forum. Hopefully they fix this soon.53Visto3likes0Comentarios