Forum Discussion
How do you get ID without a T-Mobile phone number (for Home Internet)
I just signed up for Home Internet but can't get an ID to open an account because I don't have a T-Mobile phone number. Anyone solved that problem?
MajorRathbone wrote:
From HeavenM: "Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?"
Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized (again, see screenshot above). My T-Mobile gateway is able to receive messages -- e.g. when my auto-pay processes I receive a message on the gateway; when I phone customer service I receive follow-up messages.
How was BChat able to get access to their account? What is the trick?
I really appreciate everyone that let us know something was not working and providing examples and details. These have been extremely helpful and let us figure out what was missing. If you contact our customer support teams, there is a new process they can file to quickly resolve the registration issues.
You can call our customer support number or send us a direct message on Facebook or Twitter.
MajorRathbone wrote:BChat is correct -- “Just more information but not the answer!”
The Sign-up page linked in HeavenM's message requests first and last name, email, and password. When I click the "Create T-Mobile ID" button, the next screen that pops up is the "Link your phone number to your T-Mobile account."
If I put in a non-T-Mobile phone number, the error message is that I need to put in a T-Mobile phone number.
When I put in the phone number on the 5G internet gateway (modem), the error message is that my email is not recognized, and yet on the Sign-In page I put in my email and it was confirmed that my account has been created.
It is a never-ending maze of dead ends.
If someone has the answer, please help. I have contacted T-Mobile customer service numerous times and, despite being friendly and courteous, no customer service agent has been able to assist.
@HeavenM this is what I was referring to above, and this is where I am also stuck. I believe MajorRathbone is still stuck here too. See this thread
