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gregorynyssa
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Joined 3 years ago
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Re: Online account access
I called 844 275-9310. To my surprise, the person I talked with was able to quickly set up my account so that I could log in without a verification code sent to a T-Mobile number. I have logged into My T-Mobile and viewed my billing and account information. She said that, in the future, I shouldn't be asked for a T-Mobile number again.16Visto2likes0ComentariosRe: How Can I Setup My T-Mobile ID for My Home Internet Account...???
Bad news. I did finally manage to get a T-Mobile ID and logged into my T-Mobile. Now, if I try to see or do anything there, I need to associate a phone number with the account where they can send a verification code. When I do, I am asked to make sure I entered my "T-Mobile number" correctly. I don't have a T-Mobile phone and they can't send verification code for me to the gateway number.3Visto2likes0ComentariosOnline account access
Spent hours yesterday in 3 different departments trying to set up "T-Mobile ID" so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setupon a slightly different page where the phone number was optional and it seemed to work. I even gotan email to that effect. Now I apparently canlog in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service.5.8KViews2likes14Comentarios