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helpfulanonymou
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Re: Go5G Plus Plan
In order to take advantage of the "New in Two" promotion you are required to upgrade your rate plan specifically to Go5g Plus. JUMP! vs New in Two can be confusing so here are the differences. JUMP! isa feature that comes included with P360 device protection which allows customers who are financing their phoneto early upgrade at 50% paid off or 12 months into their 24 month EIP agreement but is not stackable with device offers (meaning your new phone will not be eligible for a discount monthly upon turning in equipment; JUMP! is an early giveback not a trade-in). New in Two guarantees that in 24 months whencustomers who upgraded to the Go5g Plusplan AND also purchased a new phone on and/orafter 04/23/2023 got a new phone (so on or after 04/23/2025) that they can take advantage of the same promotions as new and/ or existing customers who are activating service orAAL. Keep in mind that promotions are always catered to the base model. For example, iPhone 14 on Us promotion requires you trade in an eligible phone and AAL in order to receive a possible MAXIMUM payout of $830 off over 24 months. You are able to pick any iPhone 14in the series but the phone that is really "on Us" is the base model which retails at $830. If you wanted an iPhone 14 Pro Max which is $1099.99 retail, your phone would not be "on Us" it would be $830 off of $1099.99 over 24 months. A customer with Go5g Plus can take advantage of this promotion without having to AAL with the New in Two feature. Whereasa customer that is on any other qualifying rate plan will likely only be eligible for 50% off of their phone in 2025.62Visto0likes0ComentariosRe: prison calls
Yes you should receive prison calls. My best friend whom of which also has T-Mobile receives about 10-15 calls a day from her child's father, sometimes even as late as 9:30pm. She does not put money on his account herself as she has no interest in chit chatting with him so he calls her with money someone else has placed on the account. If you have the scam shield app, turn it off and/ or manually add the phone number to the list of approved callers. Double check that your phone does not have "filter unknown callers" enabled. Make sure the contact is saved. Make sure the phone numberis not blocked in your contact list. Other trouble shooting methods after all of that is done and the issue persists is to just simply go into the store (a corporate location because it truly does make a drastic difference customer service quality wise compared to a third-party retailer)(also observe the representative and see if they even seem knowledgeable and willing to help) because it much easier than speaking to customer service. When you are in the store ask the representative if they can check your features. Have them check the line you are specifically having an issue with for any scam blocking SOC codes. You also probably want to make sure your rate plan supports collect calls. Plans such as the $10 T-Mobile connect prepaid plan will not. If you have an android don't let someone persuade you into getting an issue specifically due to this issue because the type of phone you have is likely not the cause.53Visto0likes0ComentariosRe: how to pay off phone over time but cancel service
Hi! So that you are aware,Sprint neveroffered phone financing options. No matter which way a representative could have told you that you were going to own your phone, youwere never really financing it because they only had lease options which means that you are renting your phone. The type of leases that sprint had are called forever leases, which means that if the customer never gave back their rented phone or paid off the residual balance to own it, that they would literally continue to charge you to just rent it forever even if your lease, which would have been 18 months long, endeddid fouryears ago. If your account is still on the Sprint biller, then you may want to double check that this is not the case. If you have been officially migrated to the T-mobile biller, then you are able to cancel service whenever you would like. Yourphones will be your responsibility to finish paying off, once an account is canceled you have about 90 days to pay the remaining bill and equipment charges before it goes to collections. Being able to set a payment plan after a cancellation is dependent on tenure and bill payment history. Also, please note if you have any phone promotions for a free or discounted device that that promotion voids the moment the account or line is canceled, and you will be responsible for any remaining balances. There are other carriers that offer to pay off your device for you via rebate. T-Mobile phones are not eligible to be unlocked and used at any other carrier unless they are fully paid off and owned. Once paid off, it takes a full 72 hours to unlock your device after you have requested for it to be unlocked.33Visto0likes0Comentarios