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herajybiri
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Joined 2 years ago
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Why does TMobile believe it a good thing to have a customer on the line for 2+ hours for basic support?
I have never, and I mean never, had to wait on the phone or even on their chat for as long as I have had to do for T-Mobile. I had a billing problem, and it took over 1 hour+ on hold, then another 90 minutes with 'support' just for the rep to completely screw up my account, never call me back like they promised, then needing to get with someone else a few days later just to get THAT rectified, now my phone can't even receive calls. This is completely ridiculous. I am an unfortunate Sprint port, and I could never have imagined that the customer service would be so awful. I am seriously considering switching and I was a Sprint customer for over 15 years.216Visto0likes1ComentarioRe: 2 hours wait for Customer Service
I have just been transferred over from Sprint. My first time calling their customer service and I was on hold for an hour, after being told via their system that the wait was 5 minutes. Even getting on the chat was an hour to just get nothing done, then get transferred to a different person. I have never experience customer service this horrible. I am seriously considering switching to a different carrier altogether. I was hopeful the merger would be a good thing, but it has quickly proven to be a nightmare.63Visto1like0Comentarios