2 hours wait for Customer Service

I have just been transferred over from Sprint. My first time calling their customer service and I was on hold for an hour, after being told via their system that the wait was 5 minutes. Even getting on the chat was an hour to just get nothing done, then get transferred to a different person. I have never experience customer service this horrible. I am seriously considering switching to a different carrier altogether. I was hopeful the merger would be a good thing, but it has quickly proven to be a nightmare.