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Re: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
Ola in the sky wrote: I appreciate your thanks but I have not been nearly as lucky as you and a couple others here. I've known the cure for at least a week if not more but every TM tech I get refuses to help me find one. Meantime I'm stuck in a dangerous monsoon in LA and cannot go out searching for one until Wednesday earliest. Please wish me good Karma or pray for me- it appears this is what I need now. Thank you and very happy you got the solution! Wish you the best luck! The rep found one for me in South Pasadena (Old Town). I would keep call them and hope one of the reps would be able to find one for you!1Ver0likes0ComentariosRe: TMOBILE? VPN? Work from home issues
DerekSB wrote: Consider yourself lucky. T-Miserable wouldn't even entertain an exchange with me. keep calling the Tech service. Tell them that other online customer was able to fix the VPN issue by exchanging the modem. VPN worked for me once we switched theSagemcom.32Visto1like0ComentariosRe: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
Ola in the sky wrote: tom2t- mind sharing what city or metro area you're in? I have hundreds of options and could spend an entire weekend looking for the right one. IDK where to begin. My closest local store gave me the same damned one- this before the tickets came flying in and none of us had any idea what was going on. Even though I shouldn't I'd even buy one at this point. Life is hell working off of my hotspot, well slightly less than hell since I can still WFH. You need to get a different modem for the VPN to work. I exchanged it for aNokia 5G21 Gateway(gray color) since T-Mobile can't give me the new white modem. I called the T-Mobile customer service. one of the tech reps was aware of VPN issue. He was able to locate an old Nokia Modem for me in my area. I went tothe store to picked it up. The VPN works fine with Nokia 5G21. However, I noticed that the connection signal isn't as strong assagecom. Here is a picture of the Gateway. https://www.t-mobile.com/support/home-internet/nokia-gateway0Visto0likes0ComentariosRe: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
johnodon wrote: I use Mullvad VPN, and was having issue while connected, but their customer service is awesome and helped get me sorted. Setting MTU to 1280 and enabling IPv6 in their app resolved my issues. Did they do something with the MUT and enabling IPV6 on their end or it something that was done on your router? I don't see the option to do this on their T-Mobile Internet App or Modem.3Visto0likes0ComentariosRe: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
sixteen wrote: I posted this on another thread but am repeating here in case it helps anyone. Here was my situation and how it was eventually fixed. We've had Spectrum Internet for a few years and everything worked great but they kept increasing the price on us. No problems at all with anyone's access. We switched to TMobile Internet right after Thanksgiving (Black Friday deal) and the modem wouldn't work right out of the gate. Took almost a month for them ( and 2 SIM card changes + 1 modem change) to figure out that it was a configuration issue on their end. So had the system up and running right before Christmas and it worked great for everyone. But then, right after the holidays were over, my wife fired up her work computer for the first time on TMobile Internet service and right away had the "connection lost" issue every one describes above. She would start up and connect but then, after some time, Outlook, Teams and Edge would all show as disconnected. She could switch to another router or even ethernet and this would temporarily fix her connection but it would always come back. I had been working in the meantime on my work computer without any issues on both the Spectrum and TMobile networks. I tried all of the fixes mentioned above but none of them worked for her. Finally got another modem, plugged in the old SIM card and voila it worked immediately. There were 2 other symptoms of this that also went away - my Ooma VOIP system reconnected (it had been flashing red for weeks) and my Ring cameras stopped acting flaky when trying to view video. Here are the OLD (non-working) and NEW (working internet) modems. So looks like its a modem issue thanks for sharing. how did you manage to get them to give you the new (white)modem? Is the new gateway nameT-Mobile 5G Gateway (G4AR & G4SE)? Edit: I called T-mobile customer service and asking for modem exchange. The rep says I can't change to a different model and can only switch a different same modem. He put in a ticket for the VPN issue for me to see if they can resolve it. Thanks in advance.1Ver1like0Comentarios