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hrao
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Joined 5 years ago
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Re: 200mb free for life plan: Devices have no data service, but can go to tmobile.com
@AlHeart- thanks for the note. After persistently talking to the T-Mobile twitter team, the same person that I was talking to finally had a light-bulb moment to consult with some other team and they figured out a solution. Apparently my account is not active, and the SIM Card and plan cannot be reinstated. Instead they offered to create a new cellular number for the data-only plan and are sending me a new SIM Card. Arriving via UPS in 2-day shipping for free. I hope I don't have to contest for the data-plan they are offering and it will the same 200MB data plan that I had before. I did not have go the route of FCC complaint as such.34Visto0likes0ComentariosRe: 200mb free for life plan: Devices have no data service, but can go to tmobile.com
I am back here again! My account was "cancelled" this time by T-mobile. I reached out to the call center and contacted Twitter support but none of them are understanding what they need to do. They simply refer to terms and condition, when there is no condition for this grandfathered plan whatsoever even on their side leading to canceling the account. I am beyond frustrated with T-mobile for not honoring the device and plan they sold - and set the expectations for the users to have free 200 MB for life of the device. Has anyone had any luck with FCC complaint?30Visto0likes0ComentariosRe: 200mb free for life plan: Devices have no data service, but can go to tmobile.com
@iamnick24@dtsang91@aarlee Please contact the T-Mobile handle @tmobilehelpon Twitter. They were quick enough to resolve the issue. Although I had to talk to a couple of people to let them know my situation. As they had removed the account altogether, took them some time to find me with my IMEI ID and reinstate the account. Quite frustrating that they would go this far to kill the data without any notice. And the support agents on the phone have no clue about the existence ofsuch a plan. Here's the link from that announcement from 2013 https://www.t-mobile.com/news/press/t-mobile-reiterates-free-data-for-life-details32Visto2likes0ComentariosRe: 200mb free for life plan: Devices have no data service, but can go to tmobile.com
As of Oct 7th, I got the exact same message from tmo indicating - "You recently deleted yourMobileInternet account. If you would like to create a new account at a later point in time, you can use theT-MobileID username and password that you've already set up. Just click, 'Already have a user ID' when you set up a new account." and since then I am not able to access my data. None of the tmo geniuses are able to help.40Visto1like0ComentariosRe: Free data for life not working - anyone else?
As of Oct 7th, I got the exact same message from tmo indicating - "You recently deleted yourMobileInternet account. If you would like to create a new account at a later point in time, you can use theT-MobileID username and password that you've already set up. Just click, 'Already have a user ID' when you set up a new account." and since then I am not able to access my data. None of the tmo geniuses are able to help.27Visto1like0Comentarios