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Humhead74
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Joined 3 years ago
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Re: New Inseego Mifi Issue
This was resolved on March 18th for my device. I used it on Friday, most recently. If a restart or reset doesn't trigger the update, I would definitely go back and talk to the store. There are notes available on this now. I assured that after my LONG conversations with upper management. Should be easily accessible for support. If they have an issue I would suggest they seek help higher up the chain. Having this issue is unacceptable on a brand new purchase. Sadly, phone support lacks since that person never has to speak to you again. Store staff has more of a vested interest in keeping you happy and not coming back to them with the same issue.9Visto0likes0ComentariosRe: New Inseego Mifi Issue
Sorry, I spoke to soon. They corrected my account issue, but there is still an issue with the device. It went back to Invalid SIM error after a short period. I can say this, do not let a tech adjust your account to a Home Internet Plan, this is not the solution, and it was a nightmare to get it back to the correct plan it was on.Best solution at this point is to wait for the software/firmware patch to be pushed on the 17th.I will be following up on this with the Territory Manager. Not ideal, but at least there is progress and I have contact with management that can get a more direct answer. There has been communication within the company and it wasn't in an ideal place for these communicationsto be seen, so I am told that is being corrected also. The store personneland the Managerswere extremely helpful and went through every effort to resolve things before I left the store. I am confident they will do what they can to move communication up in priority.7Visto0likes0ComentariosRe: New Inseego Mifi Issue
I believe we resolved the issue. I am I. Store and through much effort we have seemed to resolve my connection issue. Store techs are amazing, at my Store. And upper management stopped in the store and was kind enough to have some conversation with me about communication. Communication on the issue should get better now. I am hopeful. I always have found having direct interaction has a lot better results. I am very appreciative of the effort they made today to take care of my issues and this is why I continue to be a customer.13Visto0likes0ComentariosRe: New Inseego Mifi Issue
They credited me the $7 device charge and then the $50 service charge for last month. I explained to them it was not ok to charge for a device that is not working. As of today it still says no service. So they will be crediting me again this month, or they will have a headache on their hands. This is already effecting my ability to work as I need it to work remotely. They take no responsibility for that and I get that they will fight it, but THEY are directly effecting my ability to do business without offering me any solution. I do really hope they have a solution by the 17th. My concern and lack of faith currently is they claim it's all of these devices as it's going to be a software fix, but can not explain why there are devices that are still functioning. My brother-in-law has had no issues with his as of yet. This lack of communication is just ridiculous and grounds for action.10Visto1like0ComentariosRe: New Inseego Mifi Issue
I've been dealing with this since the first week of February. This is an absolute FAIL on T-mobile upper management and Leadership! They have known about this issue with the device before I even reported it and their excuse was…. You are one of the first to come in about the issue. They have YET to disperse this info through the ranks and they are or only wasting our time but their own employees time get communication out and resolving this issue. I was told it was resolved today only to still not have working after over 6 hours of dealing with tech support and then telling me it would take about 2 hours to resolve since for some reason they turned off the data on my device… then told me I used all my data when the device hasn't worked for over a month. The speculated fix date is March 17th or earlier. I called today just to get a status update. Been dealing with them changing my plan and everything now! Absolutely asinine that a communications company can't get communication out to their employees! And I totally blame leadership at T-mobile on this! Losing faith that they have the ability to keep the public connected if they can't even do it internally!9Visto0likes0Comentarios