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I_ve_Been_Yada_
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Re: $5 auto-pay discount, T-Mobile's breach of contract
Every time I get a bill I'm remined how T-Mobile broke their promise and used the words in their advertisements to trick people into believing the company would actually live up to what it promised - no surprises, no fine print, no yada yada yada. It's not uncommon for people to discuss which company they use for service. Whenever that topic comes up in conversation, I share my experience with T-Mobile and how they promised no Yada, Yada, yada, but all I got was yada, yada, yada.48Visto3likes0ComentariosRe: $5 auto-pay discount, T-Mobile's breach of contract
Fortisanne wrote: I'm thinking about finding an attorney for a class action law suit if I don't just switch my coverage first! No surprises--this is a BIG surprise and there is NO way I would trust TMobile or any business with my banking information. As someone else said, I'm switching back to paper at the very least. I'm checking deals from other carriers and I have been with tmobile for over 10 years. So much for being loyal. I understand new customers having to do ACH to get a discount, but this is gouging your loyal customer. Dead on right! I already switched back to paper. Gouging customers is bad business and gets you class actions which end up being very costly. When someone asks me what I think of T-Mobile, I will give them my honest opinion - T-Mobile gouges its customers and doesn't live up to its promises.31Visto3likes0ComentariosRe: $5 auto-pay discount, T-Mobile's breach of contract
gramps28 wrote: cme4loans wrote: I signed up for $5/month auto-pay discount a couple months ago - but it wasn't applied when the next bill came. I called to inquire - they said I needed to switch from a credit card to an ACH, which I did. It's been another month now, and the new bill has no mention of the $5 credit. I am onthe phone with Customer Servicewho now says my plan doesn't qualify for the $5 auto-pay discount. No where on the website mentions this $5 discount Look for it on your next bill. If you changed it after the bill was already processed it may not of taken so ask for a credit. A class action is exactly the way to go. There are some people who post on these threads and they will say all the companies are doing it, or there was no contract, or the no increases only applied to rates and not total cost, or T-Mobile insome way or another has protected itself by legal disclaimers. Comments like that are useless. All they do is parrot back what T-Mobile wants people to believe. Even if all of that suff were true, so what. There are many theories which can be pursued in a class action lawsuit which will blow right through those kinds of defenses and force T-Mobile to live up to their original committment - just like the ads say - no increases, no surprises, no yada, yada, yada. Once the class action gets going, T-Mobile is going to pay a pretty penny for this yada, yada, yada.24Visto3likes0ComentariosRe: Autopay Change is False Advertising
Gramps - best if you don't stray too far from the prepared talking points that T-Mobile Corporate Communications provided to you. I'm sure when you have your weekly checkpoint meeting with the VP of Communications, she will remind you that your sole focus and the reason you are being paid is to ensure that class action claims are not filed against the company when then engage in deceptive trade practices and false advertising. While you brush up on the mandate provided by your boss in T-Mobile Corporate, we'll be looking for the class action lawsuit to be filed in Texas or Florida. Remember - no increases and no surprises means just that. Anything else is Yada, yada, yada, and legally actionable.30Visto0likes0ComentariosRe: Autopay Change is False Advertising
Gramps - appreciate you commenting. But it's important for others who are reading these comments to know that you are a paid shill for T-Mobile. 7K plus responses by you. Even a cursory review shows that you back the company in every post you make or try to diffuse dissention against the company. I'm sure the company pays you well as a contractor (probably a former employee, now retired) to keep posting. That doesn't change the fact that T-Mobile was misleading in its ad campaign, the ad constitutes false advertising, and this situation is ripe for a class action lawsuit against T-Mobile. Again, nationwide, at $5/month times the number of subscribers impacted by this -- the damages are huge and cha ching goes the cash register. Class action settlement in the millions would be a reasonable guess. I'm waiting for a lawyer to pick this up.31Visto0likes0ComentariosRe: Autopay Change is False Advertising
Thanks for your comment Gramps but that's not the way the ad was worded. It said I would pay $50 per month, no increases, as long as I used autopay. Autopay at the time I signed up included direct charge to a credit card. This is a change. It's an increase in what I pay. It's a surprise. It's false advertising (or deceptive at a minimum) and it's Yada, Yada, Yada. It's a class action waiting to happen and a class which I'm waiting to join.26Visto0likes0ComentariosRe: $5 auto-pay discount, T-Mobile's breach of contract
This is a complete scam. The advertisement says no yada, yada, yada. No surprises. No fine print. This is exactly what this is - it's yada, yada, yada. I'm surprised a lawyer has not started a class action about this yet. I would join that class in an instant. $5/month across the entire class can add up.41Visto8likes0ComentariosAutopay Change is False Advertising
When I signed up for the service I got a discount for autopay if I provided direct bill to my credit card. Now T-Mobile changed that. The commercial says no surprises, no increases, no fine print, no yada, yada, yada. Well, surprise, surprise, surprise, the fine print allows them to change that to just a debit card or direct access to my bank account. Now my monthly bill is 10% more. That's false advertising. That's the definition of yada, yada, yada. That's wrong. If they want to make a change, do it prospectively and grandfather everyone who was already covered. I can't believe that some lawyer hasn't jumped on this for class action certification. I would join that class in an instant.478Visto0likes11Comentarios