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iaborn
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Re: Assurant Claim Denied - Say i did not have an Iphone
i have glanced at the terms and did not see that specifically but read some general statements that made me think they were somewhat implying that. But that is just wrong on the part of T-Mobile. I gave them my phone so they could verify it and it's condition. They cant just then change it to a different phone. Nobody at T-moile has indicated i could not do that, they all seem to say it's okay but Assurant still denies the claim. I had a store manager tell me it happens and can be resolved.8Visto0likes0ComentariosAssurant Claim Denied - Say i did not have an Iphone
I have been going back and forth with T-Mobile an Assurant for days now. I established 360 protection on May 11th by taking my iPhone 11 Pro Max into the local store for them to verify before insured. On May 25the the phone was lost and I filed a claim. During the filing process it was not showing my iPhone, it was only listing a Motorola phone. I called Assurant and said I had never owned a Motorola phone, he said "oh, is it the iphone11 Pro Max?". I said yes and thought all was fine. No, they denied the claim for an iPhone saying I had a Motorola. About this time I realized that I had put my SIM card in a friends phone to get a phone number because my phone was dead and it was urgent I made this call. Turns out my friends phone was theMotorola. T-Mobile took it upon themselves to change the device on my account from the iPhone to the Motorola. I have talked to a T-Mobile store manager who said this has happened and to call customer service, they can resolve. I have called them about 6 times, each time they say they understand and have taken care of the issue but each time Iget the same result of a denied claim because I'm not claiming a Motorola. Hopefully, someone knows how I can resolve this so it does not result in me having to sue both T-Mobile and Assurant.