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Re: Cancellation dirty tricks
pleasecancelmyaccountTM wrote: These people are crooks. I spent an hour on the phone today trying to get someone to unlock my handy dandy Takeover Protection, which they sell to you as a free service when you buy a phone, saying it will keep people from hijacking your phone number. What it will really do is allow TMobile to hold your phone number hostage not allowing you to switch to a new carrier while they make you jump through all kinds of nonsense hoops in order to turn their wonderful "service" off, sitting on hold for 15 minutes at a time while I get juggled from one customer service agent to the next. I can't wait to get away from this company. I have been with TMobile for 17 years straight, they should be rolling out the red carpet for me and instead I'm getting this nonsense runaround about removing a simple function from my phone. This is horrid customer service and I will not give these people my money any more. So do you think they think we're really that stupid or do they know we know what's up and they just don't give a shit/do it anyway? Serious question. Their tactics are so obvious it's like their policies were written by a classroom full of freshly pubescent teenagers bored and feeling a little twisted after they all gotdetentionthe same day.4Visto0likes0ComentariosRe: Cancellation dirty tricks
Oracle99 wrote: Which just makes what the Phillipines reps were saying dirty tricks. T-Mobile is trying to not just get us to not cancel a line - forcing us to call where they can try and talk us out of it - they are trying to get a little extra money if they can't talk us out of canceling. Suspending a line adds a charge. Cancelling at the start of a month due to a lie about a charge for cancelling in the middle of a month adds another month bill. This is stealing. And EVEN WORSE - THE SECOND REP NEVER CANCELLED THE LINE! This sounds entirely account and almost identical to every interaction with the company I've had in the short SEVEN MONTHS they've been financially abusing m--in the 7 months they've been my cell carrier. Pardon me. 😏😫😤🥹 im sorry my experience ins't an isolated one. Let's make them give back some of our money since they can't giveback the hours wasted trying to sell us blatant lies and stupidity.5Visto0likes0ComentariosRe: how to turn off
"Safety feature" riiiight. Thats why the make it miserable for you to speak with a rep for longer than 2 mins before getting hung up on or disconnected when you call to deactivate the feature. Each time you call back, it's mysteriously an hour+ wait. So far I've had support tell me I'd get a callback in an hour. Spoke with support on the app after being hung up on by my callback then the rep pretended like I didn't say in very distinct and clean language that I wanted the account takeover protection service deactivated from every line on my account. She pretended like I was somehow saying (clearly I wasn't, I also put in a transfer pin request earlier , the company knows what's up) that I wanted to cancel my device insurance for damage and theft…which is not even a thing we have or any of what I said at all very specifically clearly. Google T-Mobile's cancellation bullying tactics. That's what I'm doing while I spend the next 6 or so hours on hold until a store opens and I can go in. Not only has this been the absolute worst service with non-stop lies from the jump, but they intentionally make it impossible for you to leave. Doesn't sound like such a no pressure no worries NO CONTRACTS business philosophy if you ask me…*ahem* Class Action Lawsuit, yall. They owe us. Sincerely. 3 lines was somehow half my car payment every month?✌️7Visto0likes0Comentarios