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inewbold
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Re: T-Mobile users are not receiving MFA SMS messages sent via Twilio
Hi again Samantha, We are interested in having you use this tool to check in on these error codes. Our client is still reporting that their T-Mobile/Sprint members are having issues receiving messages, so we are more confident that this is nota monthly message limit issue. What do we need to do to proceed? ¡Gracias!7Visto0likes0ComentariosRe: T-Mobile users are not receiving MFA SMS messages sent via Twilio
Thank you, Samantha! I have forwarded the information and potential solutions you've provided to our team member who monitors the Twilio dashboard, I'll let you know what we decide. Appreciate the support!9Visto0likes0ComentariosRe: T-Mobile users are not receiving MFA SMS messages sent via Twilio
Hi Samantha, Thank you for the response! The member of our team who monitors the Twilio activity says that the error codes being sent back are 30003 and 30006, which suggest that the numbers are allegedly unreachable, either due to being landlines or not having service. Twilio support also suggests it might have something to do with the provider, hence my post here. All of these accounts were okay until recently, according to our client. So, our team didn't believe this had anything to do with the cap. I think we are on the high end of Twilio's ceiling, which is around 100,000 messages monthly if I remember correctly.Assuming this ultimatelyisa message limit issue, will it theoretically reset at the start of next month? Finally, do those aforementioned error messages tell you anything else that can help us? I've been having a hard time reaching anyone at Twilio, so any additional information or assistance you can provide would be much appreciated. Thank you! Ian7Visto0likes0ComentariosT-Mobile users are not receiving MFA SMS messages sent via Twilio
A client of mine uses Twilio to send security codes out to their members, and they're reporting an increasing number of T-Mobile users who aren't receiving the texts or phone calls. This has been an issue in the past allegedly (I just got moved to this client's team recently), but it's picked up in frequency this past week. I've seen other threads that suggest the messages may be getting blocked, and we've confirmed that we're in compliance on Twilio's side. Can anyone provide me with some assistance or direction on what we can do here? I am happy to provide more information, just let me know if you need additional details. Thank you! Ian1.5KViews0likes10Comentarios