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itsroundrock
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Joined 3 years ago
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Re: Two weeks with our new Sagemcom Fast 5688W Gateway.
iTinkeralot wrote: So, currently you have been through 2 - Nokias, 2 - Arcadyans and now are on a Sagemcon gateway? Did you record thecellular metrics the gateways reported over time and did the cellular signal metrics ever change much from one gateway to another? If you did record the metrics it might be good to compare those just to see how much or if things changed. It sort of reflects how some locations are a bit more problematic than others for cellular signal reception. You should look at the cellular metrics and record what is reported when conditions are good and when things taper off. It will be harder to do now using the mobile application but still the cellular metrics are there minus the identification of the cell ID. When you see a "disconnect" are both the primary and secondary signals down or only one? If both are still up and the metrics have not changed it might be a DNS issue. I saw the clients on my network report no internet available only to find it was a DNS issue and I could set the client's DNS to Google DNS or Quad9 and keep right on without a reboot. I still have the original Nokia I was provided back in January of 2021. Pretty much the bulk of, if not all of the issues with disconnects here, had nothing to do with the gateway other than an occasional firmware upgrade. The three major periods since the start were related to tower equipment issues which required maintenance. The third was when the n71 signal disappeared and low and behold the n41 surfaced. Then about a week later a blip and yes n41 is here and n71 is not to be seen. Still stable and rocking faster than before. Signal strength is not as high as with the n71 signal but signal quality improved and the noise is less in relation to the signal so performance is good to excellent. I know people have seen gateway issues with each flavor of the month but tower/cell related issues seem to be the prominent source of aggravation when it comes to drops. From watching the community conversations and my experience that is just my take. @iTinkeralot - How did you set the client's DNS to google (8.8.8.8)? Is it on the computer?FYI I have the Sagemcom gateway. Better than Arc from a reliability standpoint - I mean runs longer without reboots. Speeds has never an issue for me with both Arc and Sagemcom (maybe because I can literally see the TMo cell tower from the window where I have placed the gateway). On an average I get about 460-500 mbps down and about 40-60 mbps Up - gateway cell metrics report n41 (5g) and b2 (LTE) - Arc used b66 (LTE). However, I end up rebooting the gateway once in 3 days. I noticed most of the time gateway kinda goes into sleep mode in the night when there is no internet activity - In the morning there is no interner but the app reports no issue! Weird.So what I have done is on my laptop I run a continuous ping to 8.8.8.8 - just to keep the internet activity alive in the night as well as. Not sure if that is helping - but so far the gateway has gone beyond 3 days. Any thoughts?Re: Can't receive data when on 5G UC
I have been having the exact same issue on my iPhone 14 Pro and two other iPhones. Furthermore even switching to LTE is not consistent. I contacted tech support many times in the last few days - all I am hearing is engg team has a ticket open and they are working - 24 - 48 Hrs ETA - this is as good as no ETA :|. Here is a pattern I noticed - when the phone goes into sleep mode - to save battery if I not mistaken, the cellular data radios operate at low power - when you wake up the phone - typically unlocking or tapping on the home screen, that's when it does not connect back to the tower. For me I am forced to turn on Airplane mode and turn in off and even then, data only works on LTE. This issue started in the last 10 days - perhaps some upgrade/change is not really helping. I dont mind slower speeds - but inconsistent data - is just not acceptable.Re: Slow speed in the evenings.
I have been running into similar issues. I contacted customer support - they had merun a bunch of tests - all results came out good at the time of the test 😉. They did suggest they will notify the cell engg team to check for any other issues, In my area, the cell tower is very close to my home- however the signal strength kept dropping randomly. If you have the Arcadyan KVD21 gateway you could check this URL to see the signal strength via the browser -http://192.168.12.1/TMI/v1/gateway?get=signalThe other option is to use the mobile app → More →Advanced Cellular Metrics Hope this helps.
